Regional Service Manager

🔥 15 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Geely Auto UK

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2025

🚘 Automotive

🏭 Manufacturing

👥 B2C

Automotive • Manufacturing • B2C

Geely Auto UK is the United Kingdom arm of Geely, a global automotive group. The site content shows it operates as the UK presence for Geely’s automotive brands (mentioning Geely Auto alongside Volvo Cars, Polestar, Lotus, Zeekr, Lynk & Co, London Electric Vehicle Company and Farizon) and focuses on sales, dealer development, marketing, fleet and recruitment activities. The careers-focused copy highlights employee benefits, hiring stages, and open roles across dealer development, marketing, sales and events, indicating Geely Auto UK runs local commercial, marketing and HR operations to support vehicle sales and dealer networks in the UK. The company emphasizes automotive R&D, sustainability and building mobility solutions as part of Geely’s global strategy.

📋 Description

• Support Dealers to achieve and maintain the required Dealer Standards laid out by Network Development. • Ensure Dealer Staff are fully trained. • Provide ongoing training and support to improve Dealer Performance. • Drive initiatives to boost Customer Satisfaction through service improvements and customer engagement programs. • Support marketing campaigns and communication strategies within the region. • Review Dealer activities and create improvement plans where needed. • Ensure compliance with Dealer Standards and best practices. • Conduct audits and provide constructive feedback to maintain high service quality. • Assist in efficiently resolving Customer complaints and issues. • Provide coaching to individual Dealers and create and manage improvement action plans. • Collaborate with the Customer Experience Manager to implement solutions and improve customer satisfaction. • Analyse Dealer performance and revenue to identify areas for growth. • Work with the Service Operations team to implement corrective actions and ensure sustainable regional business growth. • Report to the Head of Regional Aftersales Service.

🎯 Requirements

• At least 5 years experience in automotive service operation, either within a dealer group or OEM. • A proven track record of success in aftersales service management, particularly within a regional setting. • Excellent communication and interpersonal abilities. • Proficiency in utilising digital tools and platforms for service operations. • Strong analytical skills with the ability to interpret data and make informed decisions. • A strong commitment to improving customer satisfaction and driving the success of the aftersales business. • Resilient under pressure, with a results-driven mindset and a passion for achieving challenging goals. • Dedicated to ensuring smooth aftersales operations and contributing to brand growth within the assigned region. • A customer-focused mindset and a proactive approach to resolving issues. • Collaborative, with the ability to work effectively with a variety of stakeholders. • Adaptable and open to embracing change and innovation in a dynamic environment.

🏖️ Benefits

• 25 days annual leave + bank holidays • Company pension scheme • Geely ECOS scheme • Car allowance • x6 Life assurance • Enhanced Maternity and Paternity Pay • Medicash • Bike2work scheme