Senior Technical Account Manager

🔥 0 minutes ago

🌐 United Kingdom, Ireland – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote

💵 $160k - $180k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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Nerdio

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2022-12

Consulting • Healthcare • Logistics

Nerdio is a company that specializes in streamlining operations and cost optimization for enterprise IT environments, focusing particularly on Microsoft Azure, Windows 365, and Microsoft Intune. Their products, Nerdio Manager for Enterprise and Nerdio Manager for MSP, offer robust automation features that reduce management time and operational costs for managed service providers and enterprises alike. Nerdio's solutions are designed to enhance IT efficiency across industries such as financial services, education, government, and healthcare, with a strong emphasis on security, user experience, and reducing Azure costs. Recognized as a leading innovative partner by Microsoft, Nerdio helps organizations deploy and manage virtual desktops and cloud environments efficiently.

📋 Description

• Own the post-sale technical relationship for an assigned book of customer accounts • Drive product adoption, environment health, and long-term value realization with the Customer Success team • Participate in Sales-to-CS handoffs and review PoV plans, scoping documents, environments, architectures, and success criteria • Lead technical kickoff activities and run structured 30/60/90-day check-ins • Stand up AVD, Windows 365, Intune, and Nerdio Manager during onboarding • Coordinate with customer technical teams and manage implementation runbooks • Guide software implementation and recommend optimization toward steady-state use • Manage Enterprise accounts as the primary technical contact for questions, issue coordination, and problem resolution • Develop account strategies aligned with customer goals and success criteria • Mentor and provide technical guidance to other TAMs • Maintain product knowledge of Nerdio Manager and the AVD/Azure ecosystem • Resolve issues, answer product questions, and escalate to appropriate specialists • Provide proactive optimization recommendations, including configuration improvements, automation opportunities, and additional use cases • Conduct Technical Value Reviews to help customers maximize Azure cost savings • Present new feature releases and surface product requests • Coordinate and facilitate customer training • Identify and respond to P1/P2 incidents and own corrective action plans for at-risk accounts • Collaborate with Sales, Technical Support, and Product teams to mitigate churn risk • Support renewal conversations by reinforcing delivered value and resolving technical blockers • Collect and analyze customer data to identify trends and adoption patterns • Present Executive Business Reviews with the Customer Success Manager • Identify expansion opportunities and flag leads to the Account Executive • Channel customer feedback to Product Management and Engineering • Track customer interactions and progress in HubSpot CRM

🎯 Requirements

• 5–8 years+ of relevant experience in account management, consulting, or professional services • Strong technical background in cloud computing, infrastructure, or related fields • Hands-on experience deploying and optimizing VDI environments; AVD experience preferred • Solid understanding of XaaS business models (SaaS, PaaS, IaaS) • Experience managing relationships across IT Operations, Finance, and Software Engineering stakeholders • Demonstrated ability to build strong customer relationships while providing technical guidance and support • Experience guiding customers through software implementation, driving adoption, and ensuring customers realize full product value • Experience managing complex technical projects and delivering successful outcomes • Strong problem-solving abilities and an analytical mindset • Excellent communication and presentation skills for technical and non-technical stakeholders • Strong time-management, project-management, and interpersonal skills • Previous experience in a senior or leadership role with a technical account management function preferred • Certifications in relevant technical areas or project management preferred

🏖️ Benefits

• Competitive Base + Incentive Plan • Stock Options • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible Paid Time Off, including your birthday off • Collaborative Team Culture • Benefits for international employees, outside the US, vary by country