Card Fraud Operations Manager

🕒 May 5

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Gnosis

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🌐 Web 3

💰 Venture Round on 2022-07

Web 3 • Blockchain • Decentralization

Gnosis is a company that specializes in full-stack decentralization infrastructure and applications for an open internet. Through Gnosis Studios, the company accelerates an open future by building innovative projects in payments, identity, and internet freedom. Gnosis Chain is a secure and resilient decentralized platform powered by over 200,000 validators and connected to the Ethereum blockchain. It extends Ethereum with lower transaction costs. Additionally, Gnosis VC funds early-stage projects in decentralized infrastructure, real-world assets, and financial rails, supporting the advancement of Web3. Furthermore, GnosisDAO enables decentralized governance to help craft the company’s strategy and decision-making, promoting a more open, democratic internet. Founded in 2015, Gnosis has developed leading Ethereum applications and key infrastructure, and is continuously creating an ecosystem of dApps to empower users and support the open Internet.

📋 Description

• Be directly responsible for the end-to-end dispute and chargeback lifecycle. • Ensure timely and accurate processing of all dispute claims, adhering to card scheme rules (Visa) and regulatory timelines. • Develop and implement strategies to optimize chargeback win rates and minimize financial exposure. • Act as the primary point of contact for the customer support team on complex cases. • Develop, implement, and continuously refine card fraud prevention strategies. • Manage and optimize fraud detection systems and tools, including real-time monitoring and alert management. • Collaborate with Product and Engineering teams to integrate fraud prevention measures into new and existing card features. • Responsible for the implementation, configuration, and optimization of 3D Secure protocols for e-commerce transactions. • Ensure compliance with Strong Customer Authentication (SCA) requirements and other relevant regional regulations. • Design, implement, and maintain fraud risk rules within Gnosis Pay's fraud management systems (e.g., rule engines, machine learning models). • Conduct regular analysis of fraud trends to proactively adjust risk rules and detection parameters. • Develop and maintain comprehensive fraud and dispute reporting dashboards and metrics. • Provide regular, insightful reports to senior management on fraud losses, chargeback rates, dispute trends, and prevention effectiveness.

🎯 Requirements

• 4+ years of experience in fraud management, risk operations, or dispute resolution within the payment card industry (issuing preferred). • In-depth knowledge of Visa products, chargeback rules, and reason codes. • Strong understanding of EMV technology, tokenization (DPAN, MPAN), 3D Secure (3DS), and Strong Customer Authentication (SCA) principles. • Proven experience in managing and optimizing fraud detection systems and rule engines. • Analytical mindset with the ability to interpret complex data, identify trends, and translate insights into actionable strategies. • Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex technical and risk concepts to diverse audiences. • Experience with data analysis tools and reporting platforms.

🏖️ Benefits

• Personal Development: Pursue your professional goals with our support, including personal education budgets and conference allowances. • Innovation and Experimentation: Interested in exploring new ideas? Dedicate your Friday afternoons to research or work on a side project within our ecosystem. • Flat Hierarchy: Navigate with ease in our organization. Our flat hierarchy ensures your ideas and contributions are valued and heard, without getting lost in a complex structure. • Flexible and Remote Work: Not a morning person? No problem! We embrace flexible working schedules and have a long-standing culture of remote work. • State-of-the-Art Equipment: Receive the latest hardware and all the tools you need. • Growth and Opportunity: Grow with us in an exciting industry. • Community and Mission: Join a team that's passionate about our mission and enjoys working together.