Senior Customer Success Specialist

🕒 May 15

🏢🏡 London – Hybrid

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Green Street

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 Funding Round on 2019-06

Green Street is the preeminent provider of actionable commercial real estate research, news, data, analytics, and advisory services in the U.S., Canada and Europe. For more nearly 40 years, Green Street has delivered unparalleled intelligence and trusted data on the public and private real estate markets, helping investors, banks, lenders, and other industry participants optimize investment and strategic decisions. The firm delivers exclusive market information, conclusion-driven insights, and predictive analytics through a SaaS platform. To learn more, please visit www.greenstreet.com.

📋 Description

• Become an expert on the commercial real estate industry, Green Street’s platform and our users’ workflows • Train users on the most effective ways to use Green Street to achieve their business objectives • Conduct Customer Success activities including user onboarding, training, and support • Proactively engage users at key touchpoints to expand their use case for Green Street and mitigate account attrition • Find new and creative ways to engage with clients and grow the overall client value • Partner with Account Management to identify at-risk accounts and improve retention outcomes • Identify and advocate for clients’ needs throughout Green Street • Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users • Become a trusted partner for our clients • Hit annual KPIs for user and usage growth, client health scores, and retention rates

🎯 Requirements

• A Bachelor's degree in finance, accounting, real estate, economics, or a related field • 2+ years of experience in customer success, financial sales/services, relationship management, or client service environment • Ability to think strategically and develop thoughtful client outreach and risk mitigation plans • Superior relationship building skills and a passion for connecting with clients and driving client value • Strong attention to detail and desire to provide exceptional service on each client interaction • Desire to provide exceptional client service • Ability to present on complex topics in clear and concise manner

🏖️ Benefits

• Comprehensive benefits package including company provided medical, dental insurance and cash plan • Company provided life assurance, critical illness and income protection coverage • Personal pension plan with matched employer contributions • Company paid holidays and summer half day Fridays • Access to employee assistance programme and wellbeing resources • Tax free cycle scheme and IT equipment • Season ticket loan • Company sponsorship to further education • Flexible work arrangements