Senior Customer Engineer

🕒 February 26

🇺🇸 United States – Remote

💵 $148k - $160k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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Harness

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

☁️ SaaS

🔒 Cybersecurity

Software • SaaS • Cybersecurity

Harness is an AI-native software delivery platform that empowers engineering and DevOps teams to achieve high levels of engineering excellence. It offers innovative DevOps tools such as Continuous Delivery and GitOps, Continuous Integration, Feature Management and Experimentation, Infrastructure as Code Management, and Chaos Engineering. The platform is designed to enhance software delivery through automation and insights, improving developer productivity and experience. Harness integrates security in the delivery pipeline to ensure the integrity of the software supply chain and optimizes cloud spend with its cloud cost management tools. Additionally, Harness AI assists with various aspects of software delivery, leveraging automation to simplify tasks and improve efficiency. Harness's solutions help businesses modernize their DevOps processes, secure software delivery, and optimize cloud expenditures.

📋 Description

• Own end-to-end resolution of complex customer issues across the CI/CD stack — pipelines, deployments, runners, artifacts, integrations, and more. • Troubleshoot and debug infrastructure automation (Auto-stopping, Recommendations, and execution and metrics data) from sources such as Cloudwatch, Google Cloud Operations/Stackdriver, and Azure Monitor • Experience with cloud platforms (AWS, GCP, Azure), especially in automation and cloud cost administration, and a deep understanding of FinOps methodologies. • Serve as a CI/CD subject matter expert to enterprise customers during onboarding, implementation, and expansion across Harness modules. • Lead incident triage and root cause analysis during escalations, coordinating cross-functionally and providing detailed feedback to engineering. • Provide advanced technical guidance on database integrations (PostgreSQL, MongoDB, MySQL, etc.), secrets management, and service-to-service communication. • Work with BI and Looker-related data modules within Harness (SEI, CCM, Dashboards, and Metrics) and provide scaling, performance, and best practices for embedded analytics • Troubleshoot and debug SQL transformations and Looker/Big Query data streams • Develop and share reusable best-practice templates, “blueprints,” and playbooks for in-product dashboards and KPIs. • Act as a senior escalation point for the Customer Engineering team and mentor junior engineers in best practices and tooling. • Maintain detailed internal and external documentation, including implementation runbooks, troubleshooting guides, and customer playbooks

🎯 Requirements

• 5–7 years of experience in a customer-facing engineering role, DevOps, or SRE with increasing scope and complexity. • Experience with cloud platforms (AWS, GCP, Azure), especially in automation and cloud cost administration • Proficient in Linux systems, networking, and distributed architectures; strong debugging instincts and curiosity • 2–5 years of hands-on experience with SQL and/or Big Query with a strong grasp of BI principles and embedded analytics. • Strong SQL skills with experience in data modeling, ETL design, and working across relational databases (PostgreSQL, MySQL, etc.). • Hands-on experience with FinOps principles, including showback/chargeback, budgeting, and forecasting. FinOps certification (e.g., FOCP) is a plus. • Looker experience is a plus (LookML, dashboard design, performance tuning) • Strong communicator with the ability to explain technical concepts to non-technical stakeholders and drive customer engagement. • Comfortable leading customer calls, trainings, and escalations in a professional, consultative manner. • Nice-to-have: scripting in Python for data manipulation, and version control (Git). • Experience working with CRM/support tooling like Zendesk, Jira, and Confluence. • Tenacious, detail-oriented, and customer-obsessed — you don’t give up until the issue is solved 100%

🏖️ Benefits

• Competitive salary • Comprehensive healthcare benefits • Flexible Spending Account (FSA) • Flexible work schedule • Employee Assistance Program (EAP) • Flexible Time Off and Parental Leave • Monthly, quarterly, and annual social and team building events • Monthly internet reimbursement