Contract Operations Manager

🕒 3 days ago

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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HealthHero

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

📡 Telecommunications

💰 Series B on 2021-06

Healthcare Insurance • Technology • Telecommunications

HealthHero is Europe's leading digital-first healthcare provider, revolutionizing access to healthcare by combining smart technology and expert clinical services. They offer a range of services including health risk assessments, virtual GP and allied health services, and integrated urgent care, aimed at enhancing employee health and wellbeing, improving healthcare efficiency, and providing fast access to convenient and affordable treatment. With operations in the UK, Ireland, Germany, and France, HealthHero serves businesses, patients, and governments, ensuring better healthcare delivery at scale. They are committed to a 'whole health' approach, focusing on prevention, consultation, and management of health conditions using breakthrough technology and clinical excellence.

📋 Description

• Owning, building and continuously improving the contract lifecycle management (CLM) process and tooling end to end: selecting, implementing and optimising CLM and contract-administration tools, structuring and maintaining the contract repository, and ensuring version control, approval workflows, e-signature, renewal tracking and reporting are robust, automated and auditable. • Building and maintaining the library of approved contract templates, standard clauses and routing playbooks, translating the positions, risk appetite and escalation rules into usable guidance, so that standard deals progress quickly and consistently and anything non-standard is escalated. • Acting as the central operational contact for contracting, helping stakeholders translate agreed commercial terms into clear, deliverable obligations and SLA expectations, and keeping Sales, Finance and Operations updated on status and next steps. • Overseeing contract execution, amendments, renewals and terminations, ensuring accurate documentation and a single source of truth for live agreements. • Ensuring contracting activity follows defined governance and approval frameworks, and contribute to the continuous improvement of commercial processes, controls and systems. • Supporting, and over time taking greater ownership of, supplier and vendor management, including supplier onboarding and due diligence, maintaining supplier terms and records, tracking renewals and obligations, and acting as a coordination point for day-to-day supplier relationship administration. • Managing day-to-day contract queries from internal and external stakeholders, resolving routine questions directly and coordinating with Legal or external counsel on anything more complex.

🎯 Requirements

• Strong experience in contract operations, administration or management within a B2B environment, ability to implement and manage contracting process. • Hands-on experience working with CLM or contract-administration tooling and the processes, templates and repositories around it, with a clear sense of what a well-run contracting operation looks like. Implementation of a system a plus • Experience working with commercial contracts and an understanding of common contractual terms to support triage to correct teams and keep contract updates on track (liability, indemnities, SLAs, IP, data protection, termination) • Strong analytical, problem-solving and risk-assessment skills, with high attention to detail and the ability to manage a high volume of work to tight deadlines. • Excellent communication and stakeholder-coordination skills, comfortable chasing, prioritising and keeping multiple parties aligned and moving. • Comfortable working independently as an individual contributor in Contract Operations

🏖️ Benefits

• Company Pension scheme • Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme • 25 days holiday + 8 days bank holiday and an extra day off for your birthday • Electric Car scheme • Cycle to work scheme