Senior Account Executive

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Hiver

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $22M Series B - Hiver on 2022-01

SaaS • B2B • Artificial Intelligence

Hiver is an AI-native, omnichannel customer service platform delivered as SaaS. It started with a Gmail-native helpdesk and now offers Hiver Omni, a dedicated omnichannel platform that unifies email, chat, Slack, voice, WhatsApp, and self-service portals into a single ticketing workspace. Hiver’s AI platform includes AI Agents, AI Copilot, AI Help Center, AI Insights and AI QA to triage tickets, draft replies, execute multi-step actions across CRMs/ERPs and other tools, and keep knowledge base content up to date. The product emphasizes collaboration (shared inboxes, Slack integration, internal notes), deep integrations (Salesforce, Shopify, NetSuite and 10,000+ connectors), and use cases across customer support, finance, ITSM and HR. The company positions itself as the agentic customer service platform built for complex support and is trusted by 10,000+ teams.

📋 Description

• Own the entire sales cycle end to end, from self-sourced prospecting through close and activation, across SMB, mid-market, and enterprise accounts in EMEA and aligned time zones. • Work hand-in-hand with SDRs to plan territory coverage and pipeline strategy, treating them as a force multiplier on top of your own self-sourced outbound, not a replacement for it. • Build the territory: identify where the opportunities are, develop your own outbound motion, and don't wait for pipeline to be handed to you • Run a consultative sales process: understand customer needs, advise rather than pitch, and build relationships that last past the first deal • Navigate multiple internal and external stakeholders, from individual buyers at smaller accounts to full buying committees at larger ones • Work cross-functionally with product, marketing, and customer success to represent the territory's needs • Actively shape and improve the sales process itself as the territory matures, not just execute what already exists

🎯 Requirements

• 3+ years of quota-carrying, full-cycle SaaS sales experience, with demonstrated self-sourced pipeline generation, not primarily inbound or handed leads • A track record of building a book, market, or territory from limited or no existing pipeline, this is the single most important qualifier for this role • Comfort operating across deal sizes and segments, from SMB through enterprise, without a fixed ICP to lean on • Consultative selling approach: strong discovery, ability to advise rather than just pitch • Consistent track record of hitting or exceeding targets in a fast-paced, ambiguous environment • Full alignment to European business hours while based in India: approximately 12pm-9pm IST, shifting to 1pm-10pm IST with European DST changes • Target: $50K in new ACV per month once ramped • Fluent, hands-on user of AI tools in their own sales workflow (prospecting, research, outreach, call prep) - not just aware of them, but actively using them to move faster than a traditional rep would • Experience selling AI-enabled or AI-native products is a strong plus - comfortable articulating AI value props to technical and non-technical buyers alike.

🏖️ Benefits

• Job Benefits