Case Manager

🔥 9 hours ago

🇺🇸 United States – Remote

💵 $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Logo of Holon Health

Holon Health

2 - 10 employees

Founded 2023

🏥 Healthcare

☁️ SaaS

💰 $200k Pre seed on 2023-11

Healthcare • SaaS

Holon Health is a healthcare provider focused on accessible, low-to-no-cost care and recovery support for people living with substance use disorder and related mental health concerns. They offer primary care, telehealth appointments, prescriptions, peer and recovery coaching, and 24/7 support through their Holon Vibe app, which also uses contingency management rewards for engagement. Holon serves clients directly and partners with courts, community organizations, health plans, and providers; their services are covered by Medicaid, Medicare, and most marketplace plans.

📋 Description

• Actively review client activity within the program, including drug test results, system logins, lesson completion rates, and appointment attendance and adherence • Monitor client progress against individualized treatment plans • Identify deviations from treatment plans and collaborate with the clinical team on appropriate interventions • Identify and proactively address barriers to client engagement • Verify client insurance coverage and eligibility for treatment services • Coordinate client appointments with providers, including scheduling and rescheduling • Support the clinical team with client follow-up • Help clients identify and access community resources and referrals, including housing, transportation, and employment • Coordinate referrals with external agencies and providers • Troubleshoot technical issues related to the proprietary technology platform • Guide clients in navigating the platform and accessing program resources • Respond promptly to client inquiries and concerns • Provide ongoing support and encouragement throughout clients' treatment journeys

🎯 Requirements

• Outstanding communication and interpersonal skills for engaging individuals from diverse backgrounds in a judgment-free, culturally sensitive manner • Exceptional organizational and time management skills • Ability to conduct concise yet supportive phone conversations • Understanding of the community served, the justice system, and community connectedness • Strong understanding of the healthcare system, including medical insurance • Ability and willingness to provide emotional support, encouragement, and motivation to clients • Written and oral fluency in English required; Spanish preferred • Strong computer skills • Prior experience utilizing an EHR/EMR strongly preferred • Strong confidentiality due to the sensitivity of handled materials and information • Ability to work independently, be self-directed, and remain flexible • Ability to perform functions with minimal supervision • High school graduate or equivalent required • Associate degree preferred • 1–3 years of experience working in a behavioral health setting preferred • Must be physically located in the United States • Candidates currently sought in Pacific, Mountain, or Central time zones

🏖️ Benefits

• Unlimited PTO • Remote-first culture • Full suite of benefits, including health, dental, vision, life, and disability • 401(k) with company match • Space for self-care • Room to grow in a high-impact, mission-driven startup • A team that celebrates wins, learns from losses, and has your back • Equal opportunity employer committed to diversity, equity, and inclusion

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