Email Manager

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🕒 May 13

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HostPapa

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

☁️ SaaS

🌐 Web 3

🛍️ eCommerce

SaaS • Web 3 • eCommerce

HostPapa is a web hosting company that provides a variety of hosting solutions including shared web hosting, WordPress hosting, VPS hosting, and reseller hosting. They also offer additional services such as domain registration, website building tools, business email services, and security features like SSL certificates. HostPapa prides itself on its 24/7 award-winning customer support available globally, ensuring that customers receive assistance in their preferred language and timezone. With a focus on small businesses, HostPapa aims to empower customers to achieve their online goals with reliable and high-performance hosting services.

📋 Description

• Lead, mentor, and develop a team of email operations and deliverability specialists, managing priorities, performance, and ongoing team growth • Oversee the administration, maintenance, and continuous improvement of email infrastructure, MTAs, authentication protocols (SPF, DKIM, DMARC), DNS configurations, filtering systems, and overall platform reliability • Monitor platform health, deliverability metrics, sender reputation, and inbox placement, proactively troubleshooting complex mail delivery and infrastructure issues • Act as the primary point of contact for customer and internal mail-related escalations, coordinating cross-functionally with Support, Engineering, Security, and Account Management teams to drive timely resolution and root cause analysis • Lead incident response efforts related to platform outages or degraded delivery events while maintaining clear escalation processes, SLAs, and communication standards • Ensure compliance with applicable email-related regulations and best practices, including CAN-SPAM, CASL, GDPR, anti-spam protections, and acceptable email usage policies • Provide operational reporting and strategic recommendations to the Director of Mail Infrastructure while identifying opportunities to improve tooling, automation, scalability, and operational efficiency • Stay current on industry trends, emerging threats, and evolving best practices related to email infrastructure, security, and deliverability • Support other tasks or projects as assigned to meet team and business needs

🎯 Requirements

• 4+ years of experience in email operations, deliverability, or mail infrastructure environments • 1–2+ years of team leadership or people management experience • Strong knowledge of email protocols including SMTP, IMAP, POP3, and MIME • Hands-on experience with SPF, DKIM, and DMARC implementation and troubleshooting • Experience diagnosing and resolving complex mail delivery issues within enterprise or SaaS environments • Familiarity with MTAs such as Postfix, Sendmail, or Exim • Experience managing escalations and communicating effectively with both technical and non-technical stakeholders • Strong operational mindset with the ability to balance technical troubleshooting and team leadership responsibilities • Experience with DNS management related to email routing and authentication is considered a plus • Familiarity with monitoring and observability platforms such as Grafana or Datadog is beneficial • Exposure to phishing prevention, spoofing protection, and email security best practices is preferred • Experience working in high-volume or transactional email environments is highly valued

🏖️ Benefits

• Work from anywhere - this is a remote opportunity • A competitive salary that values you and your unique skill sets • Career advancement & professional development opportunities to help you reach your full potential • Flexible work arrangements to support work/life balance