Customer Success Manager

🔥 46 minutes ago

🌐 United Kingdom, Ireland – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote

💵 €56.9k - €78.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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HubSpot

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📣 Marketing

B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

📋 Description

• Manage 150–180 customer relationships, including new and long-term HubSpot customers • Regularly understand customer goals and align them with necessary resources • Partner with HubSpot teams on onboarding, up-sell/cross-sell, and renewals • Help customers fully adopt the HubSpot platform • Conduct 4–5 scheduled customer deep-dive meetings per day • Review customer progress, provide strategic and tactical recommendations, and communicate new HubSpot features • Handle reactive customer questions, including invoice and software how-to inquiries • Identify, scope, and qualify opportunities for additional HubSpot products and services • Promote customer retention and growth • Understand technical roadblocks and recommend solution implementations and core integrations • Support an ongoing partner relationship to maximize acquisition, retention, and up-sell rates

🎯 Requirements

• Fluency in written and spoken English • 2+ years of experience in a client-facing or account management role • Business savvy with consultative, problem-solving, and issue-resolution skills • Strong knowledge of the media/digital landscape • Motivated self-starter with strong examples of achieving results while balancing demanding expectations • Highly organized, quick learner who works well under pressure • Strong negotiation skills and comfort navigating financial conversations and cancellations • Ability to build and maintain relationships, manage expectations, and identify issues requiring escalation • Knowledge of Loop Marketing, AEO, and LLM, or aptitude to learn them quickly and independently • Ability to support an ongoing partner relationship to maximize acquisition, retention, and up-sell rates

🏖️ Benefits

• Remote, office, and flex work options • Flexibility and connection-focused work environment • Accommodation and alternative arrangements for travel limitations or other reasons • Disability accommodations or assistance during the hiring process