Lead Marketer, AI Usage Automation

🔥 9 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HubSpot

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📣 Marketing

B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

📋 Description

• Define the strategy for AI-powered customer automation, including target customers, outreach triggers, communication goals, and customer-journey fit • Design customer experiences and define required data inputs; translate strategy into engineering briefs and propose architecture improvements • Align technical and business stakeholders, establish ways of working, connect teams, and resolve competing priorities • Write and quality-assure email and in-app outputs • Review AI-generated prompt outputs for clarity, usefulness, accuracy, and alignment with customer outcomes • Design experiments, including hypotheses, treatment and control groups, measurement windows, and success criteria • Analyze program performance and experiment results; recommend improvements and future strategy • Create executive narratives through readout decks, QBR materials, and senior leadership briefings • Develop repeatable approaches, frameworks, and learnings to scale digital customer experiences • Communicate strategy, performance, and recommendations to senior leaders

🎯 Requirements

• Proven experience developing and executing digital usage communications across email automation and in-product communications • Deep knowledge of digital customer journeys, audience engagement, experimentation, and optimization • Experience using data and performance insights to make marketing decisions and improve results • Experience partnering across functions to move complex initiatives from strategy through execution • Ability to work independently through ambiguity, prioritize effectively, and turn unclear opportunities into actionable plans • Strong communication skills with technical and non-technical partners • Experience designing AI-powered, highly personalized customer experiences • Experience evaluating AI-generated content or prompt outputs for customer-facing experiences • Familiarity with building conversational AI, avatar, and chatbot experiences (nice to have) • Experience partnering on architecture or technical design of scalable digital customer journeys (nice to have)

🏖️ Benefits

• Flexible work arrangements, including Remote or Office options • In-person onboarding for Engineering team members • In-person Product Group Summit and other gatherings for broader Product team members • Alternative arrangements available for travel limitations or other reasons • Disability accommodations and assistance • AI-assisted screening or assessment with human hiring decisions