Aftersales Training Lead

🕒 April 21

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INEOS Automotive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🚗 Transport

🔧 Hardware

👥 B2C

Transport • Hardware • B2C

INEOS Automotive is an automotive company, part of the INEOS Group, that specializes in designing and manufacturing vehicles. The company is known for producing robust and reliable 4x4 vehicles designed to perform in challenging environments. INEOS Automotive focuses on combining innovative engineering with practical design to create vehicles that meet the needs of their customers.

📋 Description

• Lead the end-to-end development of Aftersales training programmes across Customer Advisory, Technical, Parts and Warranty functions (excluding Sales & Product training). • Translate the INEOS Automotive strategy into practical training pathways for global service partners. • Create blended learning solutions including classroom, e-learning, hands-on, virtual and on-vehicle training modules. • Ensure all training content is aligned with product launch timelines and technical maturity. • Assess partner readiness and identify skill gaps across all Aftersales functions. • Implement structured learning pathways ensuring all partner staff have up-to-date product knowledge and technical competence. • Track training KPIs and report on network progress, readiness and performance. • Ensure compliance with brand standards, legal requirements and operational expectations. • Engage proactively with launch teams to ensure markets have the required capability for new vehicle introductions. • Provide Aftersales input into technical publications, support tools and dealer-facing platforms.

🎯 Requirements

• Strong background in Aftersales Training, Technical Training, or OEM network development. • Experience within an OEM or major automotive organisation. • Experience designing and delivering training solutions in an international or multi-market environment. • Proven ability to build training programmes from concept through to deployment. • Outstanding interpersonal and communication skills with the ability to influence at all levels. • Experience working with blended learning methods (digital, classroom, hands-on, virtual). • Solid understanding of Aftersales operations including Technical, Service, Warranty and Parts functions. • Knowledge of EV systems, diagnostics, or advanced vehicle technologies. • Familiarity with Learning Management Systems (LMS) and digital learning development tools.