Account Manager

🕒 November 24, 2025

🏢🏡 London – Hybrid

💵 £34k - £42k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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iwoca

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 Debt Financing on 2020-08

iwoca was founded to expand possibilities for small businesses.At iwoca, we believe finance should feel like a superpower, not a headache. That’s why our founders, Chris and James, decided to create a solution custom-built for small businesses. One that strips out the hassle, gets to know what each business needs, and looks for opportunities rather than problems. One that provides access to finance where and when your business needs it.Our partner integrations and our Lending API mean we can provide access to finance where and when small businesses need it. Our award winning credit risk engine help us make faster, more accurate credit decisions built around the performance of the business.We are proud to be NACFB Lender of the year, Xero Financial Services App of the year and, most recently, winner of the £10m Banking Competition Remedies grant.Since 2012, we’ve made funding available to over 50,000 businesses, from cafés to car dealers, salons to solicitors. But we’ve only just started. Our mission is to fund one million small businesses.

📋 Description

• You support new customers throughout their application and help them to complete the required steps for concluding the contract and exceed their expectations by addressing individual concerns and finding the best use for our product together with the customer. • You ensure that our customers are swiftly informed about their individual options and our product developments. • You manage your own portfolio of existing and new customers. • You build strong, long-lasting relationships with your clients and help them achieve their business goals with iwoca. • You proactively participate in the development of iwoca by providing regular insights on customer feedback, opportunities to improve our processes or new offerings from our competitors.

🎯 Requirements

• You have completed a commercial training / business studies (kaufmännische Ausbildung / betriebswirtschaftliches Studium) and can add value with relevant professional experience in customer service (experiences in the banking environment or a fintech are a plus). • You enjoy communicating with customers and live "customer centricity". Your greatest motivation is achieving success with our customers. • You have a good understanding of how businesses work, including their key risk and profit drivers. • You are a true team player and can support the team in cross-functional projects. • You are highly motivated, organised, sales-oriented and have a 'hands-on' mentality. • You have excellent communication skills and a high quality of German language. You also have a good understanding of English, so that meetings in our international team don’t cause any problems for you. • An independent, team-oriented and reliable way of working is a given. • You have the ability to think 'outside the box' to make suggestions that help us optimise our products, systems and processes.

🏖️ Benefits

• 26 days of vacation a year plus a free day for your birthday. • One-month fully paid sabbatical after 4 years. • Mental health support with direct access to certified psychologists via our partner OpenUp. • iwoca takes over a ski chalet in winter so that you and your team can ski or snowboard (and work) for a week. During summer we are drawn to the sun. We’ve been to France, Italy, Spain, and further afield. • Access to the gym membership program, €25 for either Fit711 or Urban Sports Club. • €25 contribution towards the Deutschlandticket. • Company Pension with Canada Life. • Great office locations. In Frankfurt in the middle of the city, our Berlin office is located in Prenzlauer Berg. • A paid volunteer day that gives you the opportunity to invest time to support a charity of your choice. • Corporate Benefits discounts. • ’iwocans’ also benefit from fully stocked fridges in our offices with whatever is needed to strengthen them. There are snacks (both healthy and less healthy) for the whole day. • A learning and development budget for everyone, including a book budget. • Learning German budget. • Company-wide talks with internal and external speakers. • Access to learning platforms like Treehouse.