Developer Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jama Software

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

🚘 Automotive

🎖️ Defense

🏥 Healthcare

Automotive • Defense • Healthcare

Jama Software is a leading provider of requirements management and traceability software, known as Jama Connect. This platform intelligently improves product requirement quality and auto-detects risks in product development, helping teams across industries like aerospace, automotive, medical devices, and financial services. Jama Software streamlines compliance, enhances collaboration, and reduces rework, delays, and cost overruns by providing real-time risk detection and improvement recommendations. It supports multi-disciplinary teams working on complex products, systems, and software to achieve higher quality and faster time-to-market. With a strong focus on industry standards and best practices, Jama Connect is a comprehensive solution to manage product complexity and development processes.

📋 Description

• Provide advanced technical support for backend, integration, database, and configuration-related issues across cloud and self-hosted environments • Independently investigate moderately complex issues requiring database analysis, API debugging, scripting, and environment troubleshooting • Partner with customers, Support Engineers, and Engineering to resolve technical problems • Participate in on-call rotations and provide escalation support for high-impact or complex incidents • Troubleshoot self-hosted installations, upgrades, migrations, and performance-related issues • Analyze logs, support bundles, database queries, API traffic, and system metrics to diagnose issues • Debug application behavior using development tools and environment inspection techniques • Identify, reproduce, and document defects for Engineering • Develop scripts or technical workarounds to assist customers with complex issues • Support integration troubleshooting involving REST APIs and third-party systems • Contribute to internal documentation and knowledge sharing • Accept escalations from Technical Support Engineering roles and resolve within defined scope • Collaborate with Product and Engineering to identify defects, develop workarounds, and improve documentation and knowledge quality

🎯 Requirements

• Clearly communicates complex technical concepts verbally and in writing to technical and non-technical stakeholders • Strong troubleshooting skills across application layers, including code-level debugging, log analysis, database queries, API integrations, and environment diagnostics • Proficient in scripting and SQL • Solid understanding of distributed application architecture and system dependencies across infrastructure, services, and integrations • Operates independently with general guidance while managing assigned technical workstreams • 3–6 years supporting Java-based web applications • Experience navigating databases and writing SQL queries (MySQL / MSSQL) • Strong Linux command line experience for log analysis and system configuration • Experience troubleshooting firewalls, proxies, and networking issues • Experience working with REST APIs • Experience supporting SaaS applications or web applications • Experience with Kubernetes • Unrestricted right to work in the country you live in and residence in eligible countries

🏖️ Benefits

• Virtual first and culturally diverse work environment spanning 8 countries • Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions • Emphasis on learning and development at all levels with a subscription to LinkedIn Learning