Account Manager – 1 Year FTC

🕒 May 20

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Jellycat

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

<Jellycat> Jellycat is a London-founded designer and maker of soft plush toys and gift products, beloved worldwide for whimsical, collectible stuffed animals and novelty “Amuseables.” Founded in 1999 and operated from the House of Jellycat studio, the company sells through toy and gift retailers and online channels, supporting global wholesale and direct-to-consumer distribution with design-led product development.

📋 Description

• Responsible for a portfolio of retailer accounts as the first point of contact for all general queries • Able to understand the wider context of managing accounts; liaising with different functions of the business internally • Promoting retail excellence, build relationships with shop floor teams through regular visits and brand training • Ensure branded spaces as well maintained and well stocked • Tracking seasonal and continuity orders against accounts’ annual sales plan • Analysing and tracking retailer sell through reports, presenting findings to Senior Account Manager • Review internal stock availability and provide suggestions, based on sales insights • Previewing new collections to accounts, maintaining a premium presentation in the showroom • Maintaining high levels of communication including weekly internal meetings, plus regular virtual meetings and range reviews with customers alongside the Senior Account Manager and Team Leader • Lead meetings when necessary • Liaising with the supply chain to ensure timely delivery of all orders • Managing open orders and back orders for accounts, review against budget and YTD sales • Issuing accurate weekly orderbook reports to the accounts, resolving any issues that arise • Keying in orders onto our system accurately, when needed • Checking stock availability & allocation across different warehouses & origins • Sending order confirmations & advise on stock availability • Liaising with credit control on payments, managing orders against credit limit • Ensuring system data integrity (skus/qty/dates) for the accounts in your remit, using both internal and external portals/EDI • Creating relevant presentations to highlight data, insights and achievements which can be shared both internally and externally • Supporting the UK sales team in the overall growth of the accounts and providing support wherever required to achieve the annual budgets • Assisting with any other administrative tasks to help support the Senior Account Manager and Team Leader • Helping to train/mentor new team members when required • Monitoring and maintain customer data • Providing clear and regular updates to the Senior Account Manager

🎯 Requirements

• Minimum of 3-4 years proven experience in an Account Executive / Management role • High level of accuracy and attention to detail • Proficiency in Excel, Powerpoint, SAP • Good at communication and presentation skills • Good at building & maintaining effective professional relationships at all levels internally & externally • A personable and positive mindset and approach • The ability to remain focused on maximising sales through professional relationships whilst understanding and respecting business limitations and brand guidelines • The ability to remain mindful of the Jellycat ‘tone’ and communication style associated with our brand • Experience working for a creative business being creative, intuitive, imaginative & open-minded • An ability to think outside the box with regards to problem solving • The ability to enjoy talking about your ideas or opinions with others & thrive in group settings where you can interact with others.

🏖️ Benefits

• Discretionary Bonus Scheme • Private Medical Insurance • Group Life Cover • 25 days paid holiday • Hybrid working • Employee Assistance Program • Private Chef • Regular social & team events • Contributory Pension Scheme