Director, Business Persona Architecture and Governance

Job not on LinkedIn

🔥 16 hours ago

🌐 United Kingdom, Ireland – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote

⏰ Full Time

🔴 Lead

🎲 Risk

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

📋 Description

• Develop and cultivate the strategic persona framework across People, Process, Data and Technology fronts • Participate in key forums and program governance boards to assess and approve designs and features impacting business personas • Act as a strategic advisor to business leaders on resistance management, communication, and persona adoption strategies • Champion cross-functional engagement across User Access Management, Security, ISRM, RAC, Training, and Data • Provide comprehensive persona-based analytics and insights to drive decisions and support compliance and GxP requirements • Orchestrate impact assessments covering ways of working, SOPs, training, communications, and downstream provisioning impacts • Manage upstream and downstream dependencies across teams • Drive role mapping execution and persona governance with global functional and local site business partners • Set and report persona KPIs to program leadership, councils, and forums • Collaborate with peer groups to provide end-to-end transparency for persona governance • Implement maturity assessments and audits to improve governance effectiveness and compliance • Manage retrospective persona cleanup and technical debt rehabilitation from prior releases • Shape and deliver business-wide persona strategies aligned with the IM Transcend program, Operate State, and IM Digital Operating Model Principles

🎯 Requirements

• Minimum of High School or equivalent diploma/degree is required • Bachelor’s / University or higher degree is strongly preferred, with a focused degree in Supply Chain, Business, Technology, Engineering, or other related field • 8+ years of in-depth, leadership experience delivering change management principles, persona / role based methodologies, and strong technical prowess • Deep expertise in end-to-end supply chain operations, with a strategic understanding of cross-functional dependencies and customer engagement points • Comprehensive expertise in crafting and implementing coordinated business architecture, advanced persona and identity management, and orchestrating seamless data flows for robust persona mapping and transformative change adoption • Experience using methodologies such as user persona development, journey mapping, impact assessment, and mitigation and realization strategies • Distinguished customer management and persuasive influencing abilities, with extensive experience facilitating governance and chairing senior leadership forums across diverse global and regional functions • Demonstrated leadership in orchestrating large-scale transformation in complex, regulated industries • Strong analytical and problem-solving competence • Extensive experience directing technical debt remediation and governance initiatives • Deep experience navigating regulated environments (pharmaceutical/biotech), with a strong grasp of compliance-driven access requirements and enterprise risk management • Up to 40% domestic and international travel

🏖️ Benefits

• Remote work options may be considered on a case-by-case basis and if approved by the Company • Opportunity to lead a global healthcare business transformation program • Up to 40% domestic and international travel