Workday EDM Forward Deployed Engineer, HCM Consultant

🕒 October 16

🌐 United States, Canada, +1 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 11%

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Kainos

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📣 Marketing

📦 Logistics

💰 Venture Round on 1986-04

Healthcare • Marketing • Logistics

Kainos is a technology company focused on solving real problems for its customers and enhancing business operations through innovative IT solutions. With specialties in Enterprise Content Management, Application Management Services, Systems Integration, and Digital Transformation, Kainos serves clients across various sectors including healthcare, commercial, and the public domain. Their emphasis on building strong relationships and delivering impactful solutions is reflected in their two main business areas: Digital Services and Workday Practice, aimed at improving the lives of people and the functionality of organizations globally.

📋 Description

• Design, configure, and optimise EDM and Workday configuration within live customer environments • Identify and remediate configuration debt, performance constraints, and architectural limitations • Resolve complex technical blockers and support escalation with detailed environment context • Ensure technical continuity from implementation into the forward-deployed engagement • Enable client administrators through knowledge transfer, configuration guides, integration documentation, and reusable templates • Identify technical adoption risks and provide regular technical health summaries to Customer Success Managers • Guide clients through the three-stage maturity model by removing technical friction • Define and track account-specific maturity milestones with Customer Success Managers using adoption metrics and usage data • Feed recurring configuration constraints, missing capabilities, and enterprise use cases back to the Product team • Document account-level technical history and share reusable assets, resolved issues, and deployment patterns with fellow Forward Deployed Engineers • Work across several Employee Document Management accounts concurrently as the technical enablement and adoption owner

🎯 Requirements

• HCM Workday certification • Demonstrable hands-on experience leading Workday deployments and configuring live Workday environments • Proven ability to work directly inside enterprise customer environments and build trusted technical relationships with client IT and HR operations teams • Proven experience managing complex stakeholder environments • Experience independently resolving complex integration and configuration challenges • Strong communication skills to translate technical detail clearly for non-technical stakeholders • Ability to manage concurrent work across multiple accounts with structured prioritisation • Awareness of how technical adoption drives customer retention and long-term platform value • Collaborative working style and commitment to knowledge sharing and team capability development • Practical working knowledge of Kainos EDM, including configuration, document management, template design, workflow automation, and version management • Experience in a forward deploy, embedded engineering, or technical account management role, ideally in a SaaS or enterprise software environment • Familiarity with adjacent Workday modules including Recruiting, Learning, Talent, and Advanced Compensation • Exposure to customer success metrics, adoption health scoring, or maturity frameworks

🏖️ Benefits

• People-first culture • Growth support and professional development • Diversity, equity and inclusion commitment • Recruitment accommodations and tailored hiring process support

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