Life Insurance Operations Specialist – m/f/d

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🕒 April 8

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Kultbude GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

⚡ Energy

💸 Finance

B2B • Energy • Finance

<Kultbude GmbH> Kultbude GmbH is a service provider specializing in outsourced customer service and workplace-culture consulting. They operate a service center handling inbound and outbound telephony, complex customer inquiries, and tailored customer experience solutions, with particular expertise serving energy providers and finance/insurance clients. Kultbude also offers consulting on New Work and organizational culture to help clients implement modern, employee-centered ways of working.

📋 Description

• End-to-end handling of customer inquiries related to private pension contracts • Service-oriented communication with customers — by phone and in writing • Independent processing of policy transactions in the life insurance area • Ensuring compliance with agreed service level agreements (SLAs) • Close collaboration within a dedicated project team • Active participation in the continuous improvement of processes and workflows • Contributing to the collaboration with our insurance partners

🎯 Requirements

• Experience in the insurance or financial services industry • Vocational training as an insurance and finance clerk (Kaufmann/Kauffrau für Versicherungen und Finanzen) or an equivalent qualification • Enjoyment of communication and customer interaction • Strong service mindset and customer orientation • Structured and independent working style • Resilience and reliability — also during busy or dynamic periods

🏖️ Benefits

• Flexible working hours — depending on assignment, up to 100% remote work possible • Attractive compensation including holiday and Christmas bonuses as well as additional salary components • Individual benefits from a modular benefits system (e.g., Deutschlandticket [public transport pass], internet subsidy, meal allowance)