Chief Revenue Officer

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London & Zurich

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11 - 50 employees

London & Zurich are a Direct Debit provider who specialise in the provision of Direct Debit and Card Payment collection facilities to a variety of companies across a range of sectors, ranging from small businesses to large blue chip organisations. . Our online Direct Debit systems are designed to make it easier, more efficient and more secure for companies to collect payments from their customers.

📋 Description

• Own commercial strategy for both brands: assess performance against the current growth plan and reset direction where a change of approach is needed • Drive execution of the growth strategy across both brands, with full accountability for commercial performance (total revenue number, growth, base to base sales, pricing strategies etc) • Lead two distinct sales motions in parallel: renewal-timed competitor displacement (Paygate) and inbound/partnering (London & Zurich), each with its own cadence and metrics • Direct the marketing function: two marketing team members, brand positioning, demand generation and go-to-market execution • Lead commercial negotiation on partnering agreements, including review of legal contracts and liability terms (direct, consequential, third-party) • Work with the CPO and CTO to align product roadmap with commercial opportunity • Work with the COO to ensure operational delivery matches what is sold • Work with the Head of Compliance to ensure commercial activity operates within regulatory requirements • Represent the commercial perspective in wider business strategy discussions at SLT level • Manage a team of approximately seven: two sales lines (each with new business and account management), two marketing roles, one business development/telemarketing role split across brands, plus a sales administrator

🎯 Requirements

• Experience operating in a regulated industry and managing sales teams within that constraint (experience with the FCA is ideal, not necessarily payments-specific) • Proven track record of setting and evolving commercial strategy, not only executing an existing plan • Track record managing more than one sales motion concurrently, with different metrics and cadences for each • Experience executing and shaping commercial strategy over a sustained period • Demonstrable commercial success in a sales leadership role • Strong people management track record • Able to read and negotiate complex commercial contracts personally • Collaborative operating style, particularly with product, operations and compliance functions • Direct Debit or Bacs domain knowledge would be an advantage, but is not essential

🏖️ Benefits

• 25 days annual leave plus a day for your birthday or significant celebration • Private Health Insurance • Life Assurance at 4x base salary • Enhanced company pension contribution • Personal Travel Insurance • Access to Benefiz benefits platform and a range of opt-in benefits • Electric/Hybrid Vehicle scheme and Cycle to Work scheme • 10-day rolling sick plan including extended illness pay • EAP and Mental Health First Aider support