Engagement Manager

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 25%

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LangChain

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

💰 $25M Series A on 2024-02

Artificial Intelligence • B2B • SaaS

LangChain is a composable framework designed to assist developers throughout the entire lifecycle of Large Language Model (LLM) applications. Their suite of products, including LangGraph and LangSmith, offers tools for building, deploying, and managing applications that can reason and operate at scale. With a focus on operational efficiency and improved performance, LangChain supports a wide range of industries through its innovative offerings.

📋 Description

• Manage the full engagement lifecycle from SOW review through closeout, including planning, execution, risk management, scope management, and handoff • Serve as the primary customer point of contact • Deliver status updates, manage expectations, handle escalations, and negotiate scope changes • Manage 5–8 concurrent technical engagements while maintaining quality and meeting deadlines • Coordinate with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering teams • Manage resource allocation and capacity planning • Proactively identify risks and issues and develop mitigation strategies • Track issue resolution and ensure deliverables meet quality standards • Help shape Professional Services processes and methodologies

🎯 Requirements

• 5+ years of engagement or project management experience, preferably with technical or software engagements • Experience managing multiple concurrent engagements while maintaining quality • Strong experience working with enterprise customers and leading customer-facing communication • Experience coordinating cross-functional technical teams, including engineers, architects, and product teams • Experience managing resource allocation • Experience with project management tools such as Linear, Jira, Asana, or similar • Experience with scope change management and complex stakeholder dynamics • Ability to thrive in fast-paced, ambiguous startup environments • Strong communication with technical teams and executive stakeholders • PMP or similar project management certification preferred as a nice-to-have • Experience in Professional Services or consulting preferred as a nice-to-have • Experience with AI/ML or infrastructure engagements preferred as a nice-to-have • Experience with time tracking and billing coordination preferred as a nice-to-have • Knowledge of software development lifecycle and agile methodologies preferred as a nice-to-have

🏖️ Benefits

• Competitive compensation including base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks • Locally competitive benefits aligned with regional norms and regulations for team members in the EU, UK, and APAC • Medical coverage • Dental coverage • Vision coverage • Flexible vacation • 401(k) plan • Meals on in-office days in the US

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