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Installation Manager

🔥 13 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

đźź  Senior

đź‘” Manager

Where this job comes from

Posted on Samsara's careers page, not through a job board

First seen by Remote Rocketship 13 minutes ago

Logo of Samsara

Samsara

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

đź’° Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

đź“‹ Description

• Define installation best practices for the EMEA organisation • Assist partners in building project-specific installation guides using Samsara best practices • Deliver onsite training to installer technicians on project-specific requirements • Coordinate with installation partners to complete work on time, on budget, and to Samsara quality standards according to the Statement of Work • Identify risks early, propose mitigation strategies, and keep projects on track • Serve as a point of contact for escalations and troubleshooting during installation phases • Provide onsite oversight for large or complex deployments • Build specifications, drive communication with installers, perform real-time troubleshooting, and complete onsite quality checks • Perform first-of-kind installations on complex customer projects as the hands-on technical expert • Capture lessons learned to improve processes and drive continuous improvement with installation partners • Collaborate with Customer Success, Implementation, and Product teams to escalate issues, share feedback, and enhance the installation experience • Travel extensively, potentially including overnight stays

🎯 Requirements

• 5+ years experience managing vehicle and/or hardware technology • Prior vehicle installation or fitter experience, including emergency lighting, two-way mobile radios, GPS equipment, antennas, or other electrical equipment • Understanding of vehicle diagnostic systems, including CAN bus and PTO applications, for on-road and off-road vehicles and industrial equipment • Confidence in electronic and system integration and specification • Experience in field operations coordination, implementation, and technical deployment • Interest in AI with a view to creating tooling to operate at scale • Strong attention to detail and ability to manage multiple projects in parallel • Excellent communication and stakeholder management skills • Comfortable in a dynamic, fast-paced environment with cross-functional collaboration • Must have a valid driver's license and be insurable • Experience with tachographs preferred • Ability to develop professional customer-facing documentation with diagrams • Strong bias for standardisation and automation, ability to think big, and insistence on high standards • Strong problem-solving skills and continuous improvement mindset • Familiarity or hands-on experience with AI tools preferred

🏖️ Benefits

• Above-market total compensation combining base salary, performance-based bonus/variable pay, and equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible working model with remote, hybrid, or in-person options aligned with operational requirements • Equal opportunity employment and reasonable accommodations throughout the recruiting process

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