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Pensions Data Service Delivery Manager

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

Where this job comes from

Posted on Capita's careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

Logo of Capita

Capita

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Seed Round on 2018-01

Consulting • Healthcare • Insurance

Capita is a business focused on providing essential internet services related to the management of cookies on websites. Although the text is primarily informational about cookies and their legal implications within the EU, Capita likely deals with compliance and privacy policies to help businesses adhere to regulations, ensuring effective data management and user experience online.

📋 Description

• Make day-to-day operational decisions within or for a small group or department • Work collaboratively with direct reports to solve operational problems and escalate challenges to senior management • Balance workload across the team • Work with clients to resolve concerns • Conduct hands-on training in tools and procedures • Work with the Head of Operations to set objectives for performance, income, SLA achievement and project delivery • Manage overall delivery of operational objectives • Facilitate and attend documented regular team meetings • Encourage proactive involvement from team members and update staff on relevant issues • Review team delivery against objectives • Hold regular one-to-ones with direct reports and review performance • Monitor and record staff skills, knowledge and abilities • Agree training needs and organise coaching and mentoring • Lead process and client change rollouts while maintaining quality and process consistency • Attend meetings with clients and relevant third parties • Act as Client Relationship Manager

🎯 Requirements

• Knowledge of DB pension schemes • A blend of operational and technical pensions experience • Line management experience, ideally managing a home-based team • MI and project reporting experience • Knowledge of pension administration and work management systems • Knowledge of different administration platforms, pension data, and its importance to scheme administration • Knowledge of how to effectively allocate incoming work • Demonstrable experience managing and motivating individuals to optimise performance • Commercial awareness of development, risk and return • Proven track record of successful implementation delivery and financial return • Ability to apply flexible thinking and thought leadership to encourage individual performance • Ability to apply leadership, motivation, capacity planning, prioritisation and planning disciplines • Ability to deliver through teams and delegate to individuals to achieve objectives • Ability to recruit, develop and motivate individuals to build a high-performance working team • Ability to provide constructive feedback to enhance team members’ skills • Ability to manage conflicting relationships or positions rationally and transparently

🏖️ Benefits

• 23 days’ holiday, rising to 27 days, with the opportunity to buy extra leave • Company matched pension • Life assurance • Cycle2work scheme • 15 weeks’ fully paid maternity, adoption and shared parental leave • Two weeks’ paternity pay • Voluntary benefits including retail, socialising, health and wellbeing, travel, and technology discounts • Paid day out of the office for volunteering with charity partners or a cause of your choice • Access to Employee Network Groups • Inclusive, barrier-free recruitment process and working environment • Support and reasonable adjustments during the recruitment process • Access to Work support for candidates with a physical or mental health condition or disability

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