Forward Deployed Engineer

🔥 13 hours ago

🇬🇧 United Kingdom – Remote

💵 €120k - €145k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👷🏻‍♀️ Engineer

👻 Ghost score 0%

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Leena AI

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

🤝 B2B

👥 HR Tech

Artificial Intelligence • B2B • HR Tech

Leena AI is on a mission to empower enterprises to transform employee experiences using conversational AI. Their platform covers all employee touch points, from onboarding to offboarding, by automating tasks such as answering policy-related questions and managing employee tickets. By allowing organizations to listen to their employees proactively, Leena AI enhances employee engagement and enables strategic focus for HR teams. The company supports integrations with over 100 platforms, servicing more than 350 customers globally, including large enterprises like Nestlé, Puma, and Coca-Cola.

📋 Description

• Embed directly with strategic enterprise customers to drive AI adoption in HR, IT, and Operations • Gather client requirements, design integration blueprints, align stakeholders, and build production systems • Configure the Leena AI platform and connect enterprise systems • Prototype custom integrations, API connectors, and workflow automation in Python, TypeScript, and JavaScript • Build and configure AI Colleagues, Agent Operating Procedures, and Skills in client environments • Navigate SSO/SAML/OIDC, legacy HRIS, data residency, and IT security constraints • Author Solution Design Documents and identify scope gaps or technical blockers • Coordinate internal engineering resources to address non-standard requirements • Own the two-week post-go-live hypercare period and resolve production issues • Configure integrations with HRIS, ITSM, payroll, and directory systems using REST APIs, webhooks, and Leena AI connectors • Configure OAuth 2.0, SAML, and API key authentication flows • Build and validate internal and client UAT test cases • Debug API errors, integration failures, and platform configuration issues • Serve as senior technical point of contact for enterprise clients during implementations • Participate in steering committees, technical working sessions, and pre-call readiness reviews • Provide technical escalation support to the Professional Services team • Communicate risks, dependencies, and blockers to project managers and leadership • Codify reusable integration patterns, templates, connector configurations, and documentation • Contribute to AIC lifecycle documentation and platform backend training materials • Provide platform feasibility feedback to Solutions Consultants • Contribute at least three reusable knowledge assets per quarter to the Professional Services knowledge base

🎯 Requirements

• 8+ years in a customer-facing engineering, professional services, or forward deployed role • Proven track record of deploying production-grade software inside enterprise client environments, not just in sandboxes • Strong proficiency in Python and comfort writing production-quality code under real-world time constraints • Deep experience with REST/SOAP APIs, OAuth 2.0, SAML/SSO, and enterprise integration patterns • Hands-on experience with enterprise HR or IT systems: Workday, ServiceNow, SAP, Oracle PeopleSoft, UKG, SuccessFactors, or similar • Ability to navigate ambiguous, fast-moving situations and deliver outcomes without perfect requirements • Executive presence and confidence leading technical discussions with CIOs, IT Security teams, and senior enterprise stakeholders • Experience in a fast-paced startup or high-growth SaaS environment where you built structure from ambiguity • Maintain current knowledge of enterprise AI deployment patterns, LLM capabilities, agentic frameworks, and integration tooling • Experience deploying AI/LLM-based products, agentic orchestration frameworks (LangGraph, CrewAI), or RAG-based knowledge systems • Background in HR tech, ITSM optimization, or enterprise automation consulting • Familiarity with Leena AI’s platform including AIC, AOPs, Skills, and the Flow Dashboard • Experience building or contributing to implementation playbooks and reusable delivery frameworks • Track record of mentoring junior engineers or SCs on technical concepts

🏖️ Benefits

• Competitive compensation • Meaningful equity • Performance bonus tied to deployment outcomes • Rapid career growth opportunities • Work at the forefront of enterprise AI and automation • Partner with a global team of innovators • Work directly impacting client retention, expansion, and Leena AI’s market reputation

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