Technical Support Manager

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Customer Success Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

LGC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1842

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

LGC is a global leader in life science tools, partnering with customers to provide innovative solutions for some of the world's most complex challenges. The company specializes in diagnostics and genomics, offering products and services that improve the safety of food, medicines, and the environment. LGC's expertise extends to nucleic acid therapeutics, biosearch technologies, and reference standards, supporting accurate diagnostics and safety compliance. Their commitment to science and public health is evident in their response to global pandemics and contribution to conservation efforts using genotyping technologies. By collaborating with end-user labs, biopharma, and academic institutions, LGC continues to advance precision medicine and enhance global health standards through research, proficiency testing, and the development of new technologies.

📋 Description

• Lead and develop the Genomics Technical Support team • Deliver high-quality scientific and technical support to internal and external customers • Supervise technical investigations and support new product launches through knowledge sharing and training • Partner with R&D, Product Management, Quality, Manufacturing, Commercial and other cross-functional teams • Ensure timely, accurate and consistent technical support across the genomics portfolio • Assist with complex scientific enquiries and product complaints • Report team performance, challenges and achievements to the Director of Technical Support, Genomics • Apply scientific expertise and independent judgment to resolve complex technical challenges • Improve investigation methods, workflows and technical resources • Balance daily team management with technical knowledge management, process development and new product readiness • Oversee technical documentation, customer communications, training resources and internal knowledge articles • Direct, support and grow the Genomics Technical Support team • Lead technical support operations and product complaint investigations • Ensure documentation, investigation and resolution of technical challenges follow quality guidelines • Provide scientific leadership in molecular biology, genomics technologies and related workflows • Resolve complex technical problems through scientific analysis, experimental design and laboratory troubleshooting • Monitor technical support performance, customer enquiry trends, complaint investigations, resolution timelines and team productivity • Perform occasional laboratory or site-based activities and follow health, safety and PPE policies

🎯 Requirements

• Higher degree or equivalent experience in a relevant scientific field • Sound knowledge of molecular biology techniques • At least 10 years of relevant technical support experience • Advanced laboratory troubleshooting skills using scientific knowledge, literature research and structured problem-solving • Proven ability to lead projects, align cross-functional colleagues and deliver work to agreed objectives and timelines • Demonstrated ability to produce clear, high-quality scientific writing • Ability to design, revise and teach protocols and methods • Strong experimental design expertise • Strong written and verbal communication skills • Comprehensive understanding of pertinent computer applications and capacity to embrace new tools • At least three years of line management experience • Excellent organisation, time management and attention to detail • Data analysis and manipulation skills, including experience with genomic databases • Working knowledge of Quality Management Systems (QMS) • Knowledge of project management guidelines • Knowledge of productivity tools • Formal leadership or management training • Extensive experience in scientific writing and editing, including mentoring others

🏖️ Benefits

• 25 days holidays • Life assurance & health allowance • Discounts with local and national retailers • Free 24/7 Employee Assistance Programme • Recognition schemes and monetary awards • Great long-term career opportunities • Reasonable accommodations for individuals with disabilities