Lead Business Analyst, Process & Automation

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lightspeed Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

☁️ SaaS

🛒 Retail

SaaS • Retail

Lightspeed Commerce is a cloud-based point-of-sale (POS) and payments SaaS platform that powers in-person and online commerce for retailers, restaurants, golf facilities and wholesalers. It provides omnichannel POS, inventory management, eCommerce, payments and reconciliation, workforce and payroll, analytics/insights (including Lightspeed AI), hardware integrations, capital/funding, and wholesale tools (NuORDER). Lightspeed emphasizes scalable, customizable systems for multi-location businesses and reports supporting ~150,000 customer locations worldwide.

📋 Description

• Join Lightspeed’s Capital and Payments team within Operations • Own process and automation projects end to end • Map end-to-end flows, trace handoffs, and understand operational processes • Diagnose root causes and quantify time, financial, and customer impact • Define requirements, improved processes, delivery plans, and measurable success criteria • Build or coordinate automation, tooling, data, and controls • Lead testing and launch readiness • Track impact against agreed measures and drive adoption • Transfer ownership to the team responsible for the outcome • Establish how AI agents are used in operations • Identify, design, test, and deploy AI agents for bounded, multi-step workflows • Develop evaluation methods to prove AI-agent effectiveness • Partner with teams outside Operations • Turn operational findings into business cases for Product and Technology prioritization • Work as a hands-on individual contributor with full project ownership

🎯 Requirements

• 7+ years in business analysis, process improvement, operations, implementation, or product operations • Track record leading complex cross-functional projects from problem definition through implementation and ongoing measurement • Strong analytical skills using data, queries, and dashboards to validate problems and prove outcomes • Ability to turn ambiguous business needs into clear requirements, process designs, and delivery plans • Excellent stakeholder management, facilitation, written communication, and presentation skills • Track record of driving alignment and outcomes across teams you do not manage • Financial services, fintech, payments, lending, insurance, or another complex, regulated operating environment is advantageous • Commerce, e-commerce, point-of-sale, or marketplace experience is advantageous • Hands-on experience with workflow, case-management, or process-automation platforms is advantageous • SQL, business-intelligence tools, or data modelling experience is advantageous • Experience evaluating or deploying AI-enabled solutions for operational use cases is advantageous • Experience driving adoption and effectiveness after launch is advantageous • Applicants must disclose any criminal convictions and undergo criminal record checks

🏖️ Benefits

• A flexible work environment • Flexible paid time off and remote work policies • Equity options • Contributions to your pension plan • Training opportunities • Health and wellness credit • Time off to volunteer • Interest groups and employee-led networks • Social committees and sponsored sports teams • Computer purchase program for a personal MacBook • Enhanced parental leave • Continuous learning opportunities • Global mobility • Benefits designed to support employees within a diverse and inclusive team