Customer Experience Representative

🕒 July 29

🌺 Hawaii – Remote

🌺 Hawaii – Remote

💵 $50k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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LineLeap

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

👥 B2C

🛍️ eCommerce

B2C • eCommerce • Entertainment

LineLeap is a platform designed to enhance the nightlife experience by enabling users to skip long lines, order drinks, and purchase event tickets at their favorite bars and venues. Through its app, LineLeap offers services such as LineSkip passes, mobile drink ordering, exclusive drink deals, and digital cover payment. Additionally, it provides access to concerts, parties, and events, while allowing reservations at bars for sports games and other gatherings. LineLeap operates in multiple cities, including State College, PA; Auburn, AL; Boston, MA; Ann Arbor, MI; New York, NY; and more, making nightlife easier and more enjoyable.

📋 Description

• Handle all customer inquiries and communicate with partners to troubleshoot issues • Support the Venue Success team to ensure venue partners issues are resolved quickly and professionally • Be a product and knowledge expert for LineLeap technology • Observing and reporting issues or trends to ensure operational, technical and personnel issues are addressed • Analyzing sales data on a nightly basis to optimize revenue during peak hours • Assisting with questions and troubleshooting issues related to LineLeap processes

🎯 Requirements

• Excellent communication and interpersonal skills • Highly empathetic and loves resolving issues quickly and professionally • Ability to remain calm and composed under pressure • Resourceful team player able to switch gears as priorities and needs shift • Ability to monitor sales data and optimize performance during peak hours

🏖️ Benefits

• Competitive stock option package, depending on experience • 401(k) plan • Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance • Unlimited PTO • Remote work environment