Manager, Business Development Operations

🔥 2 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Business Development (BDR)

👻 Ghost score 15%

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Living Goods

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

🏥 Healthcare

💼 Consulting

🤝 Non-profit

💰 $1.3M Grant on 2016-04

Healthcare • Consulting • Non-profit

Living Goods is a non-profit organization focused on improving community health by partnering with governments to provide life-saving, cost-effective health solutions. Founded in 2001, Living Goods leverages digital technology and community health workers to address critical health issues in various countries, particularly in Africa. Their strategies aim to reduce childhood mortality rates and support healthy pregnancies through innovative health systems and evidence-based approaches.

📋 Description

• Lead deployment of the optimized CRM with the internal tech team • Own user acceptance testing, data migration and validation, training, go-live, and post-launch support • Serve as business owner of the CRM after launch • Oversee donor, funder, and partner data, including tracking, segmentation, reporting, and data governance • Drive CRM adoption through training, user guides, change management, and usage monitoring • Lead deployment and configuration of project management software for proposal development, grant reporting, and deadline tracking • Produce fundraising dashboards, Board reports, and portfolio reviews • Track KPIs and analyze revenue trends for leadership • Design and refine prospecting, proposal, reporting, and cross-functional workflows • Track proposals, reports, supplementary materials, and deadlines • Project manage the Business Development enablement function • Bridge Business Development and Finance on gift reconciliation • Support fundraising relationship managers with operational needs • Manage and develop the Associate, Business Development Operations • Work closely with Finance, Programs, and Digital Transformation teams

🎯 Requirements

• Bachelor's degree required, in business, information systems, nonprofit management, or related field • 5–7 years of experience in development, fundraising, or business development operations • At least 2–3 years owning or administering a CRM • Experience with Microsoft Dynamics 365 preferred • Demonstrated experience deploying a CRM, including testing, training, and driving user adoption • Experience configuring and rolling out project management or workflow tools for a team • Experience with Asana preferred • Hands-on experience using AI tools in a work setting to transform processes, such as reporting, research, or data cleanup • Strong analytical and reporting skills, including experience building dashboards and reports • Experience designing and improving workflows and cross-functional processes • Working knowledge of gift and grant accounting, such as reconciliation and restricted versus unrestricted funds • Experience with multi-entity fundraising preferred • Exceptional organization, attention to detail, and communication skills • Collaborative spirit, demonstrated by active listening, clear communication, being a team player, and earning trust across departments, with executive team members, country teams, and peers • Line management or coaching experience preferred • Ability to work remotely, preferably from the UK

🏖️ Benefits

• Health insurance • Bonus opportunity • Competitive salary and benefits package commensurate with experience • Opportunity to make lives better for those in need

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