Operations Specialist

🔥 12 hours ago

🌐 United Kingdom, India – Remote

🇬🇧 United Kingdom – Remote 🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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M3 USA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

M3 USA is a company that specializes in providing market research, recruitment, and promotional solutions to the healthcare industry. They focus on connecting healthcare professionals, particularly physicians, with tools and resources that improve the practice of medicine. Through a variety of services, including qualitative and quantitative market research, multi-channel promotion, healthcare recruitment, and clinical trials, M3 USA supports the life sciences industry by enabling healthcare professionals to stay informed and provide optimal care. A subsidiary of M3 Inc. , M3 USA is engaged with leading pharmaceutical companies and offers extensive research capabilities across Europe and the U. S. They are known for their data-driven intelligence and their efforts in building networks within the healthcare community.

📋 Description

• Responsible for all aspects of recruitment for quantitative and qualitative projects • Assist US Project Managers in delivering studies according to client specifications • Liaise with team members and take full responsibility for the sampling aspect of allocated projects • Assist and manage technical execution throughout a project’s life cycle • Assist with programming, link testing, translations, fieldwork setup, and partner coordination • Manage up to 30 live projects • Coordinate project fieldwork coordinators and project managers to maximize recruitment results • Build sampling plans for allocated projects • Review projects regularly and inform project managers when challenges arise • Provide recruitment updates to the project management team • Ensure projects meet client timelines • Use M3 sampling, emailing, and reporting tools effectively • Build cross-department working relationships • Manage outsourced project recruitment rates and costs against KPIs • Maintain client satisfaction scores above target • Attend internal kickoffs and prepare client kickoff decks • Manage partner coordination, including external liaison communications and ongoing updates • Oversee translations and conduct thorough link checks • Submit surveys to the programming team • Attend client calls to ensure alignment and provide support • Troubleshoot link-related issues • Set up automated data exports as required • Provide client contact information to the Quick Charts team • Submit partner request forms • Manage internal recruitment with the custom recruitment team • Coordinate and schedule pre-tests • Partner with the fieldwork team to address questions and issues • Reconcile counts for invoicing and ensure partner alignment

🎯 Requirements

• Bachelor’s degree in sales, marketing, or equivalent number of years’ experience • Experience of assisting or managing several projects at the same time • Proficient at Excel and strong Microsoft Office skills • Ability to work as part of a team and show flexibility in assigned tasks • Independently motivated and inspired by working in a dynamic environment • Comfortable with change, able to derive opportunity from uncertainty and be an analytical and strategic thinker • 100% accuracy and excellent attention to detail • Organizational skills for working on a variety of projects • Preferably experience with complex market research projects, including intricate sampling • Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules • Experience with email marketing automation and knowledge of email marketing best practices • Must be willing to work in US shift hours

🏖️ Benefits

• Employees can work remotely • All your information will be kept confidential according to EEO guidelines