Customer Experience Specialist

🕒 5 days ago

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Marketlab

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

🏭 Manufacturing

🍽️ Food & Beverage

🏥 Healthcare

Manufacturing • Food & Beverage • Healthcare

Marketlab is a web-focused software company that develops website integrations and frontend components, such as third-party iframes and widgets, used to deliver marketing, analytics, or customer-engagement functionality. The provided CSS snippet shows styling for embedded frames, indicating Marketlab works with client-side web integrations and web app UX. Marketlab likely provides software tools or integrations delivered to other businesses for embedding advanced features on websites.

📋 Description

• Answer customer questions and resolve inquiries for Marketlab’s healthcare customers • Respond to incoming inquiries about orders, products, and pricing with a focus on First Call Resolution • Resolve customer complaints and issues with a sense of urgency • Multi-task across multiple platforms and conversations while prioritizing phone calls • Communicate thoroughly with internal partners and customers • Consistently exceed customer expectations and deliver outstanding customer service

🎯 Requirements

• One or more years of related experience and/or training in an office environment • Self-directed completion of daily work • Ability to multi-task • Ability to communicate effectively and professionally with external customers and co-workers • Proficient in Microsoft Office, including Word, Excel, and Outlook • Strong written and verbal communication skills • Ability to manage customer requests through the full resolution process while keeping customers and stakeholders informed • Ability to work with little guidance or instruction • Attention to detail • High-level customer service ability

🏖️ Benefits

• Paid parental leave • Scholarship reimbursement • 401k match • Benefits effective day one of employment • Paid short term disability leave • Flexibility with work from home • Generous PTO policy that starts on day one • Paid holidays • Health and wellness program • Employee discount program within our family of companies