Customer Success Lead

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🕒 April 28

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Mimo

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💳 Fintech

☁️ SaaS

🤝 B2B

Fintech • SaaS • B2B

Mimo is a fintech company that automates business payments and financing, offering software-driven payment and financing solutions for businesses. Founded in 2023 with a small team, Mimo appears to provide products that streamline accounting, bookkeeping, and cash flow through automated payment and financing services, and is hiring across engineering and product roles in Stockholm and London. The company positions itself as building the future of business payments and financing with an emphasis on automation and AI-enabled tooling.

📋 Description

• Own onboarding, activation and engagement end-to-end for new UK accounting firm customers • Manage a portfolio of active mid-market & enterprise accounts • Lead the motion for our Engagement programme • Identify and close expansion opportunities within existing accounts • Coach and manage a growing team of CSMs and Engagement Associates • Build and iterate on the CS playbook

🎯 Requirements

• Commercial ownership of retention and expansion: you have personally owned NRR targets • High-touch account management at strategic level: you've managed complex, senior relationships • Natural leader: you coach and level-up people around you • Process builder: you've built or significantly improved an operating model from scratch • Startup DNA: you've worked in an environment where the playbook was being written, not handed to you • AI fluency: you actively use AI tools to scale your own output

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities