Customer Success Manager

🕒 April 23

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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SailPoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

SailPoint is a leader in identity security solutions, providing an intelligent and autonomous platform designed to meet the evolving security needs of modern enterprises. Their products, including IdentityIQ and Identity Security Cloud, offer a unified and comprehensive approach to managing and securing enterprise identities. SailPoint helps organizations mitigate cyber risks, improve IT efficiency, and maintain compliance through advanced capabilities such as cloud infrastructure entitlement management, non-employee risk management, and data access security. By integrating AI and machine learning, SailPoint enables organizations to streamline identity processes, enhance security measures, and accelerate onboarding. They serve multiple industries, including education, financial services, government, and healthcare, by offering tailored identity governance and administration solutions.

📋 Description

• Manage the business relationship between SailPoint and assigned client accounts; responsible for overall client satisfaction • Provide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management • Develop insights into the challenges faced by client organizations and provide recommendations based on an in-depth understanding of how IdentityIQ solves those problems • Proactively share best practices • Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and services • Provide strategic updates on clients’ performance to SailPoint Senior Management • Provide regular status updates to account teams and Sales Managers • Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth • Ensure maintenance contract renewal

🎯 Requirements

• Bachelor’s degree or equivalent work experience (technical degree or masters degree a plus) • Strong customer facing skills (executive presence, writing skills, phone skills) • Demonstrates a highly professional demeanor • Strong consulting skills • Ability to gather and analyze information and produce strategic insights into clients’ organizational and technical challenges • Ability to communicate technical details to a non-technical audience • Ability to foster credibility with a technical audience • Ability to set and communicate expectations; skill in mediating and resolving problems • Must be highly organized and able to prioritize and process a number of tasks concurrently • Ability to build lasting relationships based on trust • Takes ownership of customer issues and drives to resolution • Self-motivated, strong work ethic, creative, customer-centric personality • Fluent written and spoken German is mandatory, also English.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options