Client Relationship Manager

Job not on LinkedIn

🔥 6 minutes ago

🇬🇧 United Kingdom – Remote

💵 £30k - £35k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Monaco Solicitors

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1999

⚖️ Legal

🛡️ Insurance

Legal • Insurance

Monaco Solicitors is an Australian personal injury and compensation law firm. Founded in 1999, it specialises in workers compensation, medical negligence, public liability, road accident claims, superannuation and insurance claims (including Total and Permanent Disability and income protection), and will disputes. The firm advertises a genuine No Win No Fee guarantee, free initial case review/90-day trial, multiple offices across Australia (29 locations), a high reported success rate (98%), and strong client ratings (4. 8/5 on Google). Monaco positions itself as a consumer-facing legal practice focused on securing compensation and handling disputes with insurers and other parties.

📋 Description

• Proactively contact and follow up with warm leads generated through the website • Conduct in-depth telephone conversations to understand prospective clients’ circumstances and concerns • Build trust with people experiencing challenging or emotionally sensitive situations • Explain services, engagement terms, fees and how the firm works • Address questions and objections confidently, professionally and empathetically • Manage prospective clients through onboarding and follow up until engagement documents are signed • Maintain accurate CRM records and manage a structured pipeline • Coordinate with colleagues to progress enquiries smoothly and ensure prospective clients receive timely, accurate information • Do not provide legal advice, assess case merits or make promises about legal outcomes • Keep fees and variations within parameters authorised by the responsible lawyer

🎯 Requirements

• Proven 3+ years’ experience in consultative sales, business development or client relationship management with substantial telephone engagement • Experience conducting complex conversations rather than relying on short, scripted sales calls • Demonstrable success converting prospective customers into paying clients and achieving measurable targets • Exceptional emotional intelligence, active listening and adaptable communication skills • Confidence handling sensitive situations with empathy and professionalism • Strong objection-handling, negotiation and relationship-building skills • Commercial focus balanced with a genuinely client-centred approach • Strong organisation, attention to detail and CRM/pipeline management • Ability to work independently and take ownership of outcomes remotely • B2B sales, professional services or similarly consultative experience is advantageous, not essential

🏖️ Benefits

• A flexible, remote-first working environment • Warm inbound enquiries rather than a traditional cold-calling environment • The chance to genuinely widen access to justice – helping thousands of people get legal representation they otherwise could not afford • Career development within a growing tech native law firm • Inclusive culture that celebrates diversity • Mentorship schemes • Strong focus on work-life balance • Career advancement is actively supported

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