Fraud Team Manager, English & Spanish Speaking

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £38.3k - £48.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Monzo Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏦 Banking

💳 Fintech

👥 B2C

Banking • Fintech • B2C

Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.

📋 Description

• Conduct quality checks on senior fraud investigators to drive performance and identify coaching opportunities. • Handle feedback from L20 Investigators and work alongside EU Senior manager & EU Operations analysts to improve process/guidance. • Manage personal & professional development of a team of senior investigators. • Foster a positive, supportive, and high performance culture in the team with high levels of engagement. • Chair employee relations cases and make decisions consistent with Monzo’s values. • Work with Senior Manager on building EU team from scratch and how to scale the team for future growth.

🎯 Requirements

• Fluent in English & Spanish, both in written and verbal communication skills • Strong experience of team leadership across Fraud within the financial services sector. • Proven ability to drive excellent performance through others. • Strong knowledge and experience in the financial sector, previous experience in carrying out Fraud investigations • Knowledge of the current financial crime landscape in the UK and the EU, and associated fraud risks.

🏖️ Benefits

• £1,000 learning budget each year to use on books, training courses and conferences. • All employees are given Macbooks. • Extra support for your work-from-home setup.