Partner Estate & Relationship Manager

Job not on LinkedIn

🔥 15 minutes ago

🇬🇧 United Kingdom – Remote

💵 £51.2k - £64.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Monzo Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏦 Banking

💳 Fintech

👥 B2C

Banking • Fintech • B2C

Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.

📋 Description

• Own ongoing relationships for assigned operational and technical partners • Apply Monzo’s Partner Management Framework to oversee partner health, contract performance, commercial value and risk • Identify risks, capability gaps and opportunities, driving resolution or escalating material concerns • Plan and lead monthly partner reviews and synthesise relationship health into actionable narratives • Drive governance execution, reporting, action ownership and verified impact • Prepare evidence-based Quarterly Business Review materials • Manage partner contracts end to end, including amendments, renewals, pricing models and change notices • Lead invoice reconciliation, spend forecasting and budgeting with Finance • Drive initiatives improving commercial value, flexibility and customer outcomes • Deliver monthly partner health reporting and collaborate with Legal, Procurement and Finance • Engage global Operations leads to align partners with Monzo’s strategy and business needs • Identify systemic issues from service performance trends and drive cross-stakeholder resolution • Oversee transition of new or updated services into ongoing governance • Translate goals into partner priorities and drive governance and relationship-improvement workstreams • Develop proposals for service-quality improvements and outcome-based commercial models • Lead scalable process improvements and best-practice adoption • Support partner engagement activities • Integrate risks, incidents and assurance evidence into governance and track remediation • Ensure contractual resilience, continuity and control responsibilities are reflected in partner plans • Lead complex outcomes independently through expertise, judgment and influence • Influence internal and partner leadership without formal authority • Act as a subject matter expert and coach colleagues

🎯 Requirements

• Strong experience managing operational partner, outsourcing or supplier relationships, ideally within financial services or another regulated environment • Ability to build credible and appropriately challenging relationships with partner client management teams, operational leaders and internal stakeholders • Ability to travel within the UK and internationally when required • Experience managing contracts, charging models, renewals, amendments, performance measures and commercial commitments • Understanding of invoice reconciliation, budgeting and forecasting • Ability to use operational, workforce and financial data to identify and explain differences • Ability to lead effective monthly partner governance and turn detailed information into a clear overall view of relationship health • Ability to prepare clear and accurate information for business governance, supported by strong evidence and recommendations • Ability to keep accurate and well organised records of contracts, decisions, actions, commitments, ratings and key dates • Ability to work independently, take ownership of complex problems and drive them through to resolution • Ability to use data and evidence to explain issues, identify opportunities and influence key stakeholders • Ability to influence across Operations, Procurement, Finance, Legal, Risk and other specialist teams without formal authority • Ability to distinguish between detailed service performance issues and wider relationship, contractual, commercial or partner concerns • Experience leading defined projects or improvements and managing actions, dependencies and stakeholders through to delivery • Ability to identify non-scalable ways of working and lead practical improvements • Comfort working across different countries, locations and cultures while maintaining consistent standards • Clear written and verbal communication, including handling difficult conversations or challenging missed commitments • Understanding of risk, resilience and control considerations associated with third party operations • Commitment to customer outcomes, inclusiveness, diversity and Monzo’s values

🏖️ Benefits

• Incentive awards • Benefits package • Distributed working within the UK • Work-from-home setup support • MacBook provided to all employees • Extra work-from-home setup support for fully remote workers

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