Client Relationship Manager

Job not on LinkedIn

🔥 3 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Activate Group Limited

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🚘 Automotive

🏭 Manufacturing

🛡️ Insurance

Automotive • Manufacturing • Insurance

Activate Group Limited is a technology-driven accident management service provider that partners with major insurers and fleet operators in the UK. The company focuses on delivering efficient, cost-effective claims and repair journeys, handling everything from first notification of loss (FNOL) to repair management and vehicle recovery. With a commitment to optimizing claims processes through technology and an extensive repair network, Activate Group aims to reduce downtime and manage costs for its clients across personal and commercial lines.

📋 Description

• Manage and grow key motor insurance and broker client relationships • Ensure exceptional service delivery across departments in alignment with operational and strategic goals • Lead current client engagement, including performance reviews, service innovation and continuous improvement delivery • Identify commercially viable growth opportunities and introduce additional company and group services • Own and manage strategic relationships with multiple stakeholders within current client accounts • Understand clients’ business models, claims processes, cost drivers and strategic priorities, tailoring service offerings accordingly • Lead service and performance reporting reviews and create related presentations and reports • Attend industry events with clients to promote Activate Collision Solutions and strengthen relationships • Represent Activate Collision Solutions in client-facing forums, senior reviews, external events and strategic planning sessions • Act as a senior escalation point for complex client issues and ensure high-quality resolution • Deliver client portfolio retention, profitability and growth against revenue, margin and volume targets • Lead contract renewals, commercial negotiations and tender responses • Monitor market trends, regulatory changes and competitor activity to inform account strategy • Track performance against KPIs and translate analysis into commercial action • Lead regular service reviews and performance reporting to ensure SLAs and client expectations are met or exceeded • Collaborate with internal teams to ensure seamless, high-quality service delivery • Drive continuous improvement in service quality, efficiency and customer outcomes • Support development of bespoke solutions for insurer and broker clients • Anticipate delivery risks, remove barriers and keep progress and clients informed • Lead according to the Activate Group Leadership Competency Framework: Win Together, Strive for Better and Make It Happen

🎯 Requirements

• Proven experience in customer account management with motor insurer and broker clients • Strong understanding of motor claims, repair networks, and the accident management lifecycle • Demonstrable track record of retaining and growing major accounts, delivering revenue and margin targets • Proven success in contract renewals and negotiations • Excellent stakeholder management and communication skills, with the ability to influence and build trust at multiple levels • Commercial awareness and analytical ability to turn data into action • Experience presenting to external stakeholders and managing complex, high-value strategic partnerships • Confident leading service reviews and presenting performance reporting, with strong data literacy (e.g. Excel, Power BI, CRM reporting tools) • Proficiency in CRM systems, reporting tools and Microsoft Office packages (PowerPoint, Word etc.) • Awareness of relevant regulatory and compliance requirements within the insurance and claims environment • A self-starter, focused on successfully achieving goals, with a can-do attitude • Flexible to travel to locations across the UK as required

🏖️ Benefits

• 33 days holiday, including bank holidays • Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups • Enhanced maternity, paternity, adoption and shared parental pay • Life assurance at three times your basic salary • Free breakfasts and fresh fruit • A birthday surprise for everyone • Genuine development and progression opportunities • Regular feedback and career planning • Team events and company-wide celebrations • Supportive culture and tools to do your best work

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