Customer Success Account Manager, Mid-Market

🔥 33 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Help customers adopt the Samsara Connected Operations Cloud platform, realize measurable value, and renew and expand with confidence • Learn each customer's fleet and challenges and advise on tailoring Samsara's solutions • Manage 100+ named accounts using AI tooling to accelerate engagement, prioritize proactively, and drive efficiency and outcomes • Lead ROI and value conversations, negotiate terms, and close renewals while minimizing financial attrition • Explain technical issues to non-technical audiences and engage cross-functional partners to drive resolution • Conduct customer workshops to understand operations and recommend workflow changes • Work cross-functionally with Sales, Support, Deal Desk, Operations and Product • Champion Samsara's cultural principles as the company scales globally and across new offices

🎯 Requirements

• 2+ years in a customer-facing, quota-carrying role in renewals, customer success, account management or sales, ideally in SaaS, technology or logistics • Record of consistent quota over-achievement • Strong problem-solving, communication and presentation skills • Ability to build trust with executives, users and internal teams • Familiarity with Salesforce, Gainsight, Gong or similar GTM tools • Comfort in a fast-changing, high-growth environment • Bachelor's degree from a 4-year institution, or equivalent practical experience • Strong bias towards action, big-picture thinking and high standards • AI-first approach using AI tooling to drive efficiency and outcomes • Technical depth across a suite of products; hardware-software integration is a bonus • Experience with routing, navigation, commercial trucking fleets, and logistics

🏖️ Benefits

• Above-market total compensation through base salary, performance-based bonus/variable pay, and equity (for eligible roles) • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible working model • Remote work support where aligned with operational requirements • Offices open for employees who prefer to work in-person

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