Real-World Evidence (RWE) Specialist – Healthcare Registries

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NEC Software Solutions

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

NEC Software Solutions is a company that provides software and digital services with a focus on government, healthcare, housing, and public safety sectors. They offer solutions such as business processing, digital mailroom, document management, and cloud hosting. Their services are designed to be user-centered and are aimed at making a difference in public service technology by bringing in a human touch to support organizations both in the UK and worldwide. NEC Software Solutions is committed to driving innovation and providing services that address changing needs to create stronger communities.

📋 Description

• Own customer onboarding and implementation support for new RWE customers • Develop Customer Success Plans for assigned accounts • Build trusted relationships with registry teams, clinicians, researchers and commercial customers • Conduct regular customer review meetings • Monitor customer adoption and identify opportunities to increase utilisation • Deliver customer training sessions and webinars • Ensure customers realise measurable value from NEC solutions • Act as first point of escalation for customer issues relating to RWE capability and best practice • Capture customer feedback and work with Product Management to improve the platform • Provide practical guidance on RWE methodologies and registry best practice • Support customers in using registry data for research, quality improvement and evidence generation • Ensure client activities align with information governance, GDPR and data-handling standards • Maintain awareness of developments in the RWE landscape • Produce educational material and best-practice guidance • Deliver internal knowledge-sharing sessions • Support Sales with customer presentations and demonstrations • Contribute to bids, tenders and proposals • Assist in developing customer case studies and success stories • Provide RWE input into commercial discussions • Support customer reference activities • Collaborate with Product Management, Consultancy, Project Management, Marketing, Data Science and Development teams

🎯 Requirements

• Previous experience in a customer-facing, Account Management, or Implementation role within a SaaS or healthcare technology company • Experience working with real-world data, registries, clinical outcomes, or life sciences/MedTech analytics • Strong communication and stakeholder engagement skills with clinicians, data managers and IT specialists • Understanding of data governance, information security and compliance frameworks relevant to health data • Track record of driving customer adoption and measurable value from software products • Strong analytical and problem-solving skills • Excellent presentation and communication skills, working with minimal direction • Excellent people and management skills for interacting with colleagues, customers and partner organisations • Experience collaborating with multiple stakeholders • Ability to work well under pressure with fixed deadlines • Ability to work independently • Strong creative problem-solving ability and subject matter expertise • Ability to develop and maintain collaborative relationships with partners and stakeholders • Ability to challenge conventional thinking and advocate for ideas • Candidates must demonstrate a pre-existing right to work and travel within the UK • Documentary evidence of UK right to work and travel is required • Offers are subject to satisfactory vetting, references and occupational health checks • A Disclosure and Barring Service (DBS) check may be required depending on the role

🏖️ Benefits

• Above average pension scheme • Private Medical Cover funded by NEC for Employees, with the option to add family members at an additional cost • 25 days paid holiday with the option to buy/sell (FTE) • 4 x basic salary life assurance cover funded by NEC, with the option to increase cover at an additional cost • Group Pension Plan with employer contributions up to a maximum of 8.5% • Flexible benefits to suit individual needs • Free access to LinkedIn Learning with over 15,000 courses • Equal opportunities and reasonable adjustments/accessibility support during recruitment or interviews