Support Consultant

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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NEC Software Solutions

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

NEC Software Solutions is a company that provides software and digital services with a focus on government, healthcare, housing, and public safety sectors. They offer solutions such as business processing, digital mailroom, document management, and cloud hosting. Their services are designed to be user-centered and are aimed at making a difference in public service technology by bringing in a human touch to support organizations both in the UK and worldwide. NEC Software Solutions is committed to driving innovation and providing services that address changing needs to create stronger communities.

📋 Description

• Provide domain and application support to all users of NEC’s Health Registry services • Act as the key point of contact for implementation of Registries as a Service (RaaS) products • Own the customer/user service support experience for Registries users • Complete essential system administration tasks for NEC Registry Services • Identify and drive Registry service improvements through innovation, documentation and learning resources • Own assigned service requests through to closure, including investigation, analysis, troubleshooting and liaison with other teams • Manage and correctly update the Incident Management system and meet service SLAs • Own RaaS product implementation and liaise with customers and internal stakeholders to ensure successful launches • Launch RaaS services accurately to customer specification and within required deadlines • Complete system administration tasks vital to Registry product provision • Plan and drive service improvements through to completion • Contribute to and own assigned tasks in the Registries Service Improvement Plan • Increase Registry knowledge through sessions with colleagues or customers and document knowledge for the learning resources hub • Maintain up-to-date knowledge of relevant procedures and policies • Participate in user acceptance testing of registry applications and services

🎯 Requirements

• Excellent communication skills • Excellent customer service skills • Highly self-motivated • Good problem solving/issue investigation skills • Attention to detail • Proficient in Microsoft Office, especially Word, Excel and PowerPoint • Ability to work as part of a team and on your own • Ability to work under pressure • Ability to manage and prioritise workload effectively • Ability to work flexibly when required • Candidates must demonstrate a pre-existing right to work and travel within the UK; documentary evidence required • Satisfactory vetting and reference checks • UK Security Clearance required

🏖️ Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) • 25 days paid holiday with the option to buy/ sell • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% • A fantastic selection of flexible benefits to suit your individual needs • Invaluable employee assistance programme • Free access to LinkedIn Learning with over 15,000 courses

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