Key Account Manager – UK

🔥 11 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 15%

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Nemetschek Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1963

🏗️ Construction

☁️ SaaS

🤝 B2B

💰 IPO on 2002-01

Construction • SaaS • B2B

Nemetschek Group is a Germany-based software company that develops and sells digital solutions for the architecture, engineering and construction (AEC) sector across the entire building lifecycle. Its products focus on CAD/BIM, planning, design, construction and building operation workflows, delivered as desktop, cloud and collaborative software aimed at professional firms and project teams.

📋 Description

• Own a portfolio of strategic UK customers as their primary post-sale contact • Build relationships with senior stakeholders • Develop account plans covering customer success, adoption, renewals and growth • Use account-health signals to address risks early • Drive customer outcomes through best practice in room and equipment data, BIM-linked workflows and information handover • Identify and close expansion opportunities across projects, business units and enterprise rollouts • Pursue new customers where possible • Lead executive business reviews and commercial discussions to demonstrate value, secure renewals and grow net revenue retention • Coordinate implementation, consulting, support, product and sales colleagues to deliver a consistent customer experience • Represent customer needs internally and feed insights into the product roadmap and go-to-market activities

🎯 Requirements

• At least five years in key account management, customer success or similar SaaS or enterprise software roles; preferably 7–10+ years managing senior or strategic accounts • Proven success retaining and growing complex, multi-stakeholder accounts, ideally in AECO, construction technology, design/BIM software or adjacent sectors • Strong commercial judgement and confidence in renewals, negotiation, expansion and relationship management • Relevant architecture, engineering or construction industry background, with an understanding of digital construction, BIM, building data or owner-operator needs, or the ability to learn quickly • Alternatively, senior construction, engineering or architecture professionals with a strong project management and/or consultancy background who would like to switch into account management • Fluent English and excellent communication, presentation and stakeholder-management skills • Self-driven, structured approach, confidence working autonomously and proactive approach to winning business • Willingness and ability to travel regularly across the UK and abroad in Europe • Experience working with public-sector organisations, large private owners, contractors or consultants in the UK built environment (nice to have) • Educational background in architecture, construction or engineering (nice to have); extensive experience is considered in place of a degree • Additional European languages (nice to have)

🏖️ Benefits

• Competitive compensation package with performance-based incentives • Flexible working arrangements • Collaborative, international team culture backed by the Nemetschek Group

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