Akamai Technologies
Cloud Computing • Cybersecurity • Content Delivery
Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.
5001 - 10000 employees
🔒 Cybersecurity
💰 Post-IPO Equity on 2001-07
Product Support Engineer
October 30
DNS
Akamai Technologies
Cloud Computing • Cybersecurity • Content Delivery
Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.
5001 - 10000 employees
🔒 Cybersecurity
💰 Post-IPO Equity on 2001-07
📋 Description
• Provide advanced escalation product support for security products • Ensure application and network performance • Build and maintain knowledge of the PacketFence product • Run proof-of-concepts for evaluation, setup and testing of PacketFence • Gather feedback from testing and provide to the product team • Monitor ticket queue and handle escalations and non-standard requests • Develop and maintain documentation and configuration standards • Support the team as incidents arise
🎯 Requirements
• 4 to 7 years of experience • Good knowledge of web network architecture & protocols (CDN, HTML, HTTP, HTTPS,TLS/SSH, IPv4/v6, DNS, DHCP, LDAP) • Good knowledge of network architectures and security (VLAN, routing, 802.1X and EAP) • Possess knowledge of network access control solutions such as Cisco ISE, Aruba ClearPass or others • Experience in managing and monitoring high traffic and scalable performance systems • Exposure to scripting is good • Ability to understand complex flows and provide creative technical solutions while working with log files
🏖️ Benefits
• Professional development opportunities • Knowledge base access
Apply NowSimilar Jobs
October 29
Technical Support Engineer at myKaarma resolving customer issues and ensuring platform reliability. Collaborating with Engineering teams for problem-solving in automotive SaaS.
October 27
Technical Support Representative providing support to clients at Granicus. Responsible for handling client queries and issues remotely.
🗣️🇫🇷 French Required
October 26
Software Support Analyst handling technical and functional inquiries for a SaaS platform. Collaborating with teams to enhance client experience and support processes.
October 26
Expert Support Engineer resolving technical incidents for Acronis's corporate customers. Collaborating across teams to ensure optimal service in cybersecurity and data protection.
October 21
Solutions Support Engineer at Wiz responsible for technical support and troubleshooting for cloud services. Collaborating with teams to create scalable support solutions.