Product Success Manager

🕒 May 15

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Odevo

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏠 Real Estate

☁️ SaaS

💰 Private equity on 2024-09

Real Estate • SaaS

Odevo is a tech-enabled property management and residential services company that provides solutions to simplify living for property owners and residents worldwide. The company combines people and technology—running product and engineering teams (including AI)—to deliver property management operations, resident services, and digital tools across multiple locations. Odevo hires across functions such as tech, product, accounting, and property services to scale its platform and operations.

📋 Description

• Drive adoption & engagement • Own and evolve the Group-wide platform adoption strategy across all OpCos. • Define success metrics, monitor adoption trends, and proactively address low engagement. • Build OpCo-specific success plans aligned with business goals and operational needs. • Lead QBRs, working groups, and community sessions to share best practices and drive alignment. • Build and support a network of local platform champions. • Partner with Product, Operations, and Change teams during launches and rollouts. • Define scalable ways of working • Develop and maintain shared SOPs, workflows, onboarding programs, and enablement materials. • Balance platform consistency with legitimate operational variation across OpCos. • Facilitate cross-functional collaboration and shared ownership of workflows and processes. • Regularly review workflows and platform usage to identify gaps and improvement opportunities. • Drive behavioural insights & in-product guidance • Own product analytics setup, tracking frameworks, and adoption reporting. • Build dashboards and reports that create visibility into usage, engagement, and workflow behaviour. • Identify adoption risks, workflow deviations, and friction points using behavioural data. • Create and optimise in-product guidance such as walkthroughs, tooltips, and resource centres. • Use experimentation and analytics to continuously improve user engagement and platform usage. • Act as a key escalation point for platform friction and feed insights back into the product roadmap.

🎯 Requirements

• Experience driving adoption, enablement, or operational excellence initiatives. • Hands-on experience with product analytics, dashboarding, or digital adoption platforms such as Pendo, Userpilot, WalkMe, or similar. • Strong stakeholder management skills and the ability to influence without direct authority. • Experience creating scalable processes and ways of working across complex organisations. • Excellent communication and facilitation skills across both operational and executive audiences. • A data-driven mindset with the ability to translate insights into actions and business outcomes.

🏖️ Benefits

• Professional growth - to work with the most talented developers in the industry. • Modern technology - we invest in the latest technologies and tools and encourage our team members to share their ideas and take ownership of their work. • Innovation - to work on exciting projects that push the boundaries of our industry and make a real impact. • Commitment to quality - a dynamic and forward-thinking company that values profitable and long-term product development.