Account Manager, German – Hotels EMEA

🕒 July 1

🌐 United Kingdom, Germany – Remote

🇬🇧 United Kingdom – Remote 🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 31%

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OpenTable

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🍽️ Food & Beverage

🏨 Hospitality

📦 Logistics

💰 $36M Series C on 2000-09

Food & Beverage • Hospitality • Logistics

OpenTable is an online restaurant reservation service that allows users to discover and book tables at restaurants across the globe. The platform offers a comprehensive list of dining options in various cities, helping diners explore popular spots and unique dining experiences. OpenTable also partners with restaurants to provide reservation management software that optimizes seating, tracks diner preferences, and offers marketing tools to improve restaurant operations. The service extends its social impact by participating in initiatives such as supporting homelessness projects through diner donations.

📋 Description

• Meet and exceed assigned monthly and quarterly retention and revenue goals by protecting core revenue and closing growth opportunities • Ensure world-class customer satisfaction and support client operational needs by fully optimizing OpenTable's technology for every hotel account • Maintain operational excellence by documenting all client communications within Salesforce and reporting on account health and KPIs to senior leadership • Demonstrate subject matter expertise on the full suite of solutions, including table management platforms and online marketing tools, to solve complex C-suite challenges • Act as the "Voice of the Customer" by providing consistent field feedback on trends and feature requirements to Product and Marketing teams • Assist Hotels Account Executives and Inside Sales Representatives to ensure seamless client transitions from signed to live • Collaborate with sales, product, and marketing teams to ensure client success and drive return on investment • Leverage data-driven insights to report on account health and influence the global product roadmap

🎯 Requirements

• German Speaking to a business level profeciency • 5+ years of Account Management or equivalent experience • Experience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneously • Outstanding negotiating and communication skills • An aptitude for data-driven business decisions and the ability to reframe a client's view of their business through insights • Ability to travel 30-50% across the EMEA region for on-site client meetings and industry events • Account Management experience within a B2B SaaS or high-growth hospitality technology environment (preferred) • Business-fluent German language skills (preferred) • Proficiency in Google Suite and CRM solutions like Salesforce, along with AI fluency and its professional application (preferred) • Prior restaurant management or food and beverage (F&B) sales experience (preferred) • A genuine passion for the hospitality industry and technology (preferred)

🏖️ Benefits

• Work from (almost) anywhere for up to 20 days per year • Generous paid parental leave, vacation & time off for your birthday • Private health & dental insurance • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off a year • Paid volunteer time • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts inc. Bike2Work, Season ticket loan • Employee Resource Groups • Income protection and life assurance • Employee Assistance Program - including 24/7 GP & free legal advice • Pension plan contributions • Discounted gym membership • Social events & Thursday happy hours • Free lunch 2 days per week