Senior Clinical Services Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oviva

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🏥 Healthcare

☁️ SaaS

👥 B2C

Healthcare • SaaS • B2C

Oviva is a digital health company that combines personalised dietary advice delivered by clinicians with a dedicated mobile app and behavioural support to help people change habits and improve long-term health. Founded in 2014, Oviva operates in Switzerland, the United Kingdom and Germany and reports over 420 clinicians (dietitians, psychologists, doctors) and 900K+ people treated globally; it publishes studies and uses AI in its application. Oviva positions itself as a European leader in digital dietary advice and digital health.

📋 Description

• Lead, mentor, and develop Clinical Service Managers • Drive strategic direction and operational excellence across multiple clinical service areas • Own OKRs related to clinical service delivery, quality, and team performance • Lead change management initiatives and support adoption of new processes, technologies, and pathways • Oversee and evolve quality assurance, safeguarding, and training frameworks • Serve as a senior escalation point for complex clinical governance issues • Develop robust risk management strategies • Analyse service data, identify trends, and implement measures to improve patient outcomes and operational efficiency • Foster a high-performance culture through clear expectations and performance management • Lead complex performance discussions and support managers with underperformance and high-potential development • Cultivate an inclusive and empowering team environment • Collaborate with QA, Pathway, Product, Content, and Technology leadership teams • Represent clinical operations in senior forums and strategic discussions • Identify service enhancement opportunities and contribute to new clinical offerings or expansion • Translate business strategy and clinical priorities into actionable plans • Forecast resourcing needs and optimise caseload allocation with the Resourcing Team • Cascade updates between the Clinical Leadership Team and operational delivery teams

🎯 Requirements

• Significant leadership experience in a clinical or healthcare setting • Proven track record of managing and developing other leaders or multiple teams • Experience driving significant operational improvements in healthcare • Experience implementing quality frameworks within a healthcare environment • Strong strategic thinking and problem-solving abilities • Ability to analyse complex data, identify root causes, and develop effective solutions • Exceptional communication and influencing skills • Ability to engage, motivate, and align diverse remote teams and stakeholders • In-depth understanding of healthcare KPIs and best practices in digital health delivery • Advanced skills using data dashboards for performance management and strategic decision-making • Experience in a rapidly scaling digital health organisation or an NHS service with significant transformation (desirable) • Expertise leading and embedding quality frameworks and advanced safeguarding practices (desirable) • Professional background in healthcare delivery, e.g. Dietitian, Psychologist, or Health Coach • Formal training or qualification in leadership, strategic management, or operational performance management

🏖️ Benefits

• The opportunity to make a meaningful impact in revolutionizing healthcare • Exciting and rewarding role in the high-growth environment • Training and development opportunities, with a personal learning allowance • Flexibility and remote working • Home working allowance to set up a suitable workspace • Competitive salary • Company pension • Enhanced maternity, paternity and adoption leave • Inclusive workplace culture • Disability Confident Employer