Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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ParentPay

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💳 Fintech

📚 Education

🤝 B2B

💰 Private Equity Round on 2020-12

Fintech • Education • B2B

ParentPay is a digital payment platform tailored for schools that streamlines payment processes for parents and guardians. It offers various services including cashless payments for meals, school trips, and clubs, as well as tools for school administration such as meal management and parental engagement. Founded to enhance communication and financial reporting within the education sector, ParentPay now supports over 11k schools and 4 million parents in the UK.

📋 Description

• Own primary commercial relationships for an assigned group of Schools and Multi-Academy Trusts • Drive commercial extension, retention, growth, and customer satisfaction • Collaborate with the Territory Partnership Manager and In-life management support teams to maximize customer value from products and services • Proactively engage customers to understand and influence strategy and build demand for ParentPay Group and partner products and services • Prepare and deliver client presentations to stakeholders up to C-Suite • Deliver weekly, monthly, and quarterly status and results presentations to internal and external teams • Plan sales achievement within the assigned customer segment and monitor/report performance against commercial goals • Manage approximately 1000 academy/LA schools and develop relationships across customer organizations • Drive customer retention, contract renewals, upsells, and satisfaction • Plan territories and activities • Collaborate with support, Marketing, Helpdesk, Product Development, Finance, and cross-functional teams • Analyze customer success/failure root causes and drive product or process enhancements • Manage sales campaigns using technical tools and quantitative data • Prepare campaign insights reporting, analysis, and research • Maintain a revenue opportunity pipeline and forecast sales conversion • Manage CRM activity, billing/invoicing queries, workflows, customer service, operational excellence, and strategic insight

🎯 Requirements

• Experience in Commercial Account Management/Business Development with EdTech experience being an advantage • Experience in selling and territory management • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business • Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations • A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables • Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships • Clear understanding of effective sales methodologies with a demonstrable ability to plan, articulate and execute sales engagements through all phases • Project and program management awareness; knowledge of key concepts including phases, plans, deliverables, scope and tasks • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations • Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned customer base • Strong analytical skills • Working knowledge and experience with contracts and contract negotiations • Demonstrated ability to work independently and remain motivated • Based in or near Yorkshire/the North East of England