Commercial Operations Administrator

Job not on LinkedIn

🔥 16 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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ParentPay

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💳 Fintech

📚 Education

🤝 B2B

💰 Private Equity Round on 2020-12

Fintech • Education • B2B

ParentPay is a digital payment platform tailored for schools that streamlines payment processes for parents and guardians. It offers various services including cashless payments for meals, school trips, and clubs, as well as tools for school administration such as meal management and parental engagement. Founded to enhance communication and financial reporting within the education sector, ParentPay now supports over 11k schools and 4 million parents in the UK.

📋 Description

• Assist the Sales Team in managing and fulfilling customer orders, including verifying customer information, processing orders, and creating licences to facilitate successful product implementations. • Send out renewal quotes and process contract renewals maintaining accurate records in Dynamics and CSS. Monitor new submissions, chase purchase orders, and manage cancellations, ensuring timely and precise updates across CRM systems. • Respond to general enquiries received via the website and Hubspot; document and allocate Info@ email requests, and ensure all customer communications are addressed efficiently. • Liaise with the Product Specialists Teams to coordinate training events, create support tickets, and manage the dispatch of necessary equipment such as barcode labels and scanners. • Share customer functionality requests with relevant teams, and support Infrastructure, Cloud Application Ops, Support, and Product Teams by ensuring necessary products and procedures are in place. • Work closely with the Admin and Reading Cloud Queries Teams to facilitate invoicing, cancellations, and CRM upkeep. Provide coverage during team absences and maintain the cancellation spreadsheet. • Support third-party renewals (e.g., Groupcall, Biostore, Wonde), prepare reports, raise purchase orders, and ensure order spreadsheets match CRM records for accurate commission allocation. • Collaborate with the Marketing Team to coordinate promotional activities, including arranging book vouchers and supporting other marketing initiatives. • Provide telephone support for Sales and Finance via Aircall and handle various ad hoc projects as required. • Collaborate closely with the Head of Customer Engagement to design, implement, and optimize processes that enable seamless teamwork.

🎯 Requirements

• Proficiency in MS Office Suite • Demonstrable experience in commercial administration • Experience working with multiple data sources • Demonstrable experience of managing multiple tasks • Excellent written and verbal communication skills in English • Strong analytical skills and attention to detail • Ability to multitask and work accurately at pace and under pressure • Collaborative and people-focused, with strong interpersonal skills.