Customer Onboarding Executive

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ParentPay

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💳 Fintech

📚 Education

🤝 B2B

💰 Private Equity Round on 2020-12

Fintech • Education • B2B

ParentPay is a digital payment platform tailored for schools that streamlines payment processes for parents and guardians. It offers various services including cashless payments for meals, school trips, and clubs, as well as tools for school administration such as meal management and parental engagement. Founded to enhance communication and financial reporting within the education sector, ParentPay now supports over 11k schools and 4 million parents in the UK.

📋 Description

• Respond to incoming customer enquiries and ensure issues are resolved efficiently and professionally • Deliver engaging online training sessions and webinars • Support schools throughout their onboarding journey • Build strong relationships with customers through regular communication and ongoing support • Deliver a high standard of customer service, exceeding client expectations where possible • Collaborate with colleagues across the business to ensure customers receive the best possible experience • Take ownership of customer enquiries and follow issues through to resolution • Communicate clearly and adapt the approach to suit different customers and levels of technical confidence • Manage priorities effectively in a remote-working environment, balancing enquiries with training and onboarding activity

🎯 Requirements

• Experience delivering customer support or working in a customer-facing role • Comfortable working independently and collaboratively in a remote team • Experience building positive relationships with customers or clients • Ability to explain technical information clearly and simply • Experience delivering online training or supporting customer onboarding • Experience working with online platforms, systems or software • Excellent verbal and written communication skills • Strong problem-solving skills and a proactive, solutions-focused approach • Good organisation and ability to manage competing priorities • Enthusiasm for delivering a high standard of customer service