Customer Success Representative

Job not on LinkedIn

🕒 October 16

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Paychex

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

🏥 Healthcare

🛡️ Insurance

💼 Consulting

Healthcare • Insurance • Consulting

Paychex is a leading provider of HR, payroll, and benefits outsourcing services. With over 745,000 business clients, Paychex offers a comprehensive range of services including payroll processing, HR solutions, time and attendance tracking, employee benefits administration, and professional employer organization (PEO) services. The company leverages advanced technology such as AI-assisted recruiting and HR analytics to enhance its offerings and improve client experience. Paychex Flex, its all-in-one cloud-based platform, allows businesses to manage these services seamlessly. Paychex caters to businesses of all sizes, offering solutions tailored to self-employed individuals, small businesses, and large enterprises. Established as a trusted name in the industry, Paychex is renowned for its innovation, ethical practices, and high customer satisfaction.

📋 Description

• Communicate with customers via telephone and other electronic communication methods • Multi-task between phone volume, live chats, and email • Prioritize communication to meet time service objectives • Respond to client/applicant inquiries and conduct investigations to resolve client concerns • Proactively place calls to clients to report status and/or gather information to complete orders • Follow up on outstanding client exceptions and inquiries • Become a Subject Matter Expert on company products • Maintain a high standard of customer service and rapport with clients • Collaborate with Operations, Implementations, Sales, and Account Management to build and retain client partnerships • Perform clerical, administrative, or customer-oriented projects and tasks as assigned

🎯 Requirements

• High School Diploma or equivalent • Minimum six (6) months of experience in a customer service role • One (1) year experience working in background industry preferred • Excellent customer service skills • Positive attitude and team player mentality • Strong sense of urgency • Detail oriented, organized, adept in time management, and able to multi-task • Exceptional written and oral communication skills • Strong interpersonal skills • Understanding of professional etiquette and ability to demonstrate professionalism in all communication styles (written, verbal, etc.) • Determination to overcome obstacles with a “can do” approach • Ability to adapt to change and remain calm in stressful situations • Trustworthiness to handle confidential information • Proficiency in Microsoft Office Suite applications • Dedicated and ergonomic workspace at home • Stable and reliable high-speed internet connection • Adequate lighting and minimal background noise for professional video calls and meetings • Ability to lift and carry up to 5 pounds occasionally • Successful completion of a background investigation and drug screening as a condition of employment

🏖️ Benefits

• Medical (with company contribution) • Dental/Vision • Employer paid Life Insurance and Long-Term Disability • Short-Term Disability • 401(k) (with company match) • Paid holidays • Vacation • Sick Time • Pet insurance • Remote work arrangement • US-based client care and supportive team culture

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