Pazu Games
11 - 50 employees
🎮 Gaming
đź“š Education
đź‘Ą B2C
Gaming • Education • B2C
Pazu Games is a company that offers a diverse library of over 50 high-quality, ad-free mobile games tailored for children. These games are designed to spark imagination and creativity, allowing kids to express themselves. Pazu+ provides a subscription model granting unlimited access to all its games on Apple and Android devices without ads or in-app purchases, aiming to inspire creativity and skill development among children worldwide. Trusted by millions of parents, Pazu Games focuses on educational and fun experiences to enrich children's lives.
Customer Support Specialist
Job not on LinkedIn
🔥 0 minutes ago
🇪🇺 Europe – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
đź’ť Customer Support
🚫👨‍🎓 No degree required
đź‘» Ghost score 15%
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Pazu Games
11 - 50 employees
🎮 Gaming
đź“š Education
đź‘Ą B2C
Gaming • Education • B2C
Pazu Games is a company that offers a diverse library of over 50 high-quality, ad-free mobile games tailored for children. These games are designed to spark imagination and creativity, allowing kids to express themselves. Pazu+ provides a subscription model granting unlimited access to all its games on Apple and Android devices without ads or in-app purchases, aiming to inspire creativity and skill development among children worldwide. Trusted by millions of parents, Pazu Games focuses on educational and fun experiences to enrich children's lives.
đź“‹ Description
• Resolve daily support tickets • Represent Pazu across multiple channels, including Email, App Stores, and Social Media • Maintain high standards of service and customer satisfaction • Provide effective solutions and alternatives to players using internal systems • Identify, analyze, and report trends of recurring issues and complaints to Product and R&D • Proactively initiate related projects to help achieve an optimal customer experience
🎯 Requirements
• 2+ years of experience in a customer-oriented role in a global company • Native/mother tongue level of English (written and spoken) - required • Experience working with support software such as Zendesk, Intercom, or similar platforms • Excellent human and communication skills • Supreme level of service (you’re a people person) • Pro-active can-do approach • Ability to work in a fast and dynamic environment • High level of interest in the mobile gaming field - an advantage • Tech-oriented - an advantage • Spanish - an advantage
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