Accounts and Operations Manager

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Pest Control Partnership

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Pest Control Partnership is a purpose-driven company building a leading international pest control platform across the UK and Continental Europe. It focuses on managing pest risks in an environmentally responsible way while putting people at the centre of its operations, embracing innovation and technology to deliver customer service. The group plans to grow organically and through strategic acquisitions across multiple industry sectors and service lines; its founding team includes former senior leaders from Rentokil, Rollins, Ecolab and professionals with M&A and investment banking experience.

📋 Description

• Lead pest control operations across Cleankill and Clearup in London and the South East • Direct and manage a field team of 26+ technicians and 4 team leaders • Oversee recruitment, training, performance management and scheduling • Ensure compliance and completion of commercial and domestic service visits • Achieve PCP state of service targets of 95% • Act as primary escalation point for major commercial clients • Handle client queries, deliver service reviews and nurture client relationships • Ensure high customer retention rates • Oversee RAMS and other industry requirements • Ensure teams comply with health and safety legislation • Monitor operational KPIs including productivity, treatment completion, response times and service efficiency • Ensure quality of delivery through team leaders

🎯 Requirements

• Proven track record in service management within pest control or another distress business • Experience managing service teams and developing staff • Understanding of client liaison and larger corporate service level agreements • Living within the operational service area is desirable • Knowledge of Cleankill and/or Clearup operations is desirable • Many years’ experience dealing with staff and productivity targets is desirable

🏖️ Benefits

• Inclusive and respectful workplace culture • Career development opportunities • Fair, inclusive and accessible recruitment process • Recruitment support or adjustments where needed