Platform Operations Specialist

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uMed

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $4.8M Seed Round on 2020-12

Consulting • Logistics • Healthcare

uMed is a company that specializes in building consented patient cohorts to accelerate research and generate insights that improve patient outcomes. Their ACCESS Research Platform is embedded across a global network of healthcare institutions, allowing researchers to access custom patient data from remote electronic health records, clinical outcomes, and patient-generated data. uMed collaborates with healthcare providers, life science researchers, and companies to address evidence gaps in research, improve treatment development, and make research more accessible. Their platform supports evidence collection and helps answer new research questions through deeply characterized patient data, ensuring privacy and transparency for all stakeholders involved.

📋 Description

• Configure and maintain the uMed platform for new studies, product capabilities, and operational processes • Configure platform settings, workflows, communications, templates, questionnaires, reference data, and other configurable components • Review configuration requests and identify issues before implementation • Develop reusable configuration templates • Translate product requirements into operational platform configurations with Product Managers • Coordinate setup activities for studies, enhancements, and releases • Validate configurations and support release readiness • Investigate production issues related to platform configuration • Improve, simplify, standardize, and automate operational processes • Develop checklists, templates, runbooks, user guides, and standard operating procedures • Coordinate with Product, Engineering, Data, Compliance, and Operations teams • Communicate configuration progress, issues, and risks • Support audits and follow production change-management processes

🎯 Requirements

• Experience working within healthcare, health technology, or other regulated industries • Experience configuring or administering SaaS or enterprise software platforms • Excellent attention to detail and a structured approach to operational work • Strong problem-solving and analytical skills • Ability to investigate operational issues • Ability to translate business requirements into accurate platform configurations • Experience using configuration-driven software platforms • Strong documentation skills, including runbooks, user guides, and standard operating procedures • Excellent organisational and time management skills • Strong communication and collaboration skills across technical and non-technical teams • Experience working in Agile software delivery environments • Experience working in a startup or scale-up environment is desirable

🏖️ Benefits

• Private Health Insurance to keep you covered • Pension Plan to help you secure your future • 25 days of paid time off for your well-deserved breaks • Work From Home equipment budget for a comfortable working space • Flexible Benefits platform tailored to your needs • Enjoy your Birthday Day Off on us! • Eye-test vouchers for Specsavers to look after your eyesight • Coworking policy – catch up with the team as regularly as once a week • Enhanced Parental Leave